Assistant Supervisor, Restrooms

SeaWorld•Busch Gardens Williamsburg, SC

5d•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Requirements

At least 18 years of age
Proficient in Microsoft Office applications
Able to positively interact with guests and co-workers of all ages, ethnic/cultural backgrounds, and/or language, and individuals with special needs
Able to complete provided CPR/AED training/certification
Able to be trained and certified at all assigned areas and job functions
Able to climb stairs/ladders
Able to operate and maneuver in/around tight spaces
Able to use necessary equipment for cleaning
Comfortable with exposure to noise and vibrations
Able to work in all weather conditions and temperature extremes
Able to train on and properly use protective gear
Comfortable working around fumes/dust/odor
Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
Comfortable speaking in front of large groups of guests and team members
Able to remain calm and professional during challenging situations
During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays
During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays

Nice To Haves

Possession of a valid state driver’s license preferred

Responsibilities

Lead and develop team members of the Park Quality team. Primary focus is to maximize park presentation in restroom facilities through efficiency and effectiveness of work while fostering a culture of safety and accountability.
Execute common tasks for park quality including: top to bottom restroom cleaning, stocking restroom supplies, general cleaning and sanitizing.
Enthusiastically represents the organization by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job
Ensure a safe environment for all team members, guests, and animals
Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching
Ensure compliance to all state/federal regulations, park policies, and department procedures
Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
Maintain inventory and stock/replace areas supplies and equipment as needed
Monitor daily labor to align with labor budget and daily attendance
Conduct equipment and safety checks in compliance with department and company standards
Attend to ambassadors and follow park protocol in emergency situations
Respond to ambassador and guest needs
Communicate effectively with other areas within the department as well as other departments in the park
Track information to complete daily and weekly reports