Assistant Supervisor, Park Quality

Sea World•Philadelphia, PA

13d•Onsite

About The Position

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! As an Assistant Supervisor for Park Quality, you’ll lead an awesome team in delivering an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality.

Requirements

A passion for customer service
Excellent multi-tasking and time management skills
Outstanding communication and problem-solving abilities
Active listener with the ability to anticipate guests’ needs
Flexibility to perform varied duties
At least 16 years of age
At least three (3) months of Ambassador experience or equivalent external experience
Must be able to act responsibly with a high attention to safety
Must be able to lift, push, pull and/or carry up to 50 lbs
Position engages in extensive walking and standing throughout entire work shift
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Perform cleaning duties; including use of cleaning chemicals
Must be willing to comply with all SEA grooming guidelines and employment standards
Must be able to work indoors and outdoors, in varying weather, to include extreme heat
Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
Ability to successfully complete all legal, company and department training requirements within established timelines

Responsibilities

Interact with others in a positive, professional manner
Perform job duties of the positions you’re supervising
Supervise, train, and counsel Ambassadors
Tracks labor to include daily scheduling and break management
Ensure completion of opening and closing procedures
Control guest flow in attraction waiting areas
Maintain area cleanliness
Provide morning park prep
Communicate professionally and effectively with Ambassadors, Vendors and our Guests
Perform other duties as assigned