Assistant Supervisor, Food & Beverage

SeaWorld•Busch Gardens Williamsburg, SC

3d•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! You’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences.

Requirements

One to three months of related experience or equivalent combination of education and experience
Successfully pass ServSafe exam prior to starting
Able to pass Alcohol training upon selection
Able to pass Food Handlers test and maintain valid Food Handlers card
Strong written/verbal communication skills
Able to frequently lift/move up to 50 pounds with or without accommodation
Able stand for prolonged periods of time
Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
Able to handle multiple tasks and work in a fast paced environment
Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)

Responsibilities

Provides and leads team to deliver superior guest service
Regularly keeps ambassadors motivated and energized
Opens and closes facilities in accordance with established procedures
Provides menu and park information to guests
Monitors equipment and reports any problem to proper personnel
Ensures meal and rest periods are provided to ambassadors as required by company policy
Sets up and monitors queue lines
Records moneybag recaps and completes task on station task lists
Monitors stations to assure food looks pleasing and is portioned in accordance to recipes
Monitors temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action
Supervises and trains ambassadors
Authorizes ambassador over-rings
Monitors food waste and assists with educating ambassadors on waste procedures
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job
Prepares and serves food for park guests
Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors
Ensures excellent guest service by responding to guest requirements, expectations and needs
Other duties as assigned
Assists other locations and areas throughout the park as needed