Assistant Supervisor, Entertainment

SeaWorld•Philadelphia, PA

1d•Onsite

About The Position

We are seeking an Entertainment Assistant Supervisor who can bring our in a theme park to life! Vision, creativity, innovation, and an unyielding commitment to excellence are all critical to helping our entertainment department function. You will: Provide exemplary service and ensure Entertainment Standards are met including resolving guest concerns, investigating, and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing, and rewarding team members who provide exemplary service Assist Entertainment supervisors with overseeing the daily operation of the entertainment department including cleanliness, crowd control and safety Entertainment Assistant Supervisors may be scheduled in a performer and/or costume character roles to cover daily positions as needed Train, evaluate, coach and develop the performers within the entertainment department, administering feedback sessions and evaluations in a timely manner Handle Guest Service matters in a timely manner according to departmental procedures Supervise team members while enforcing and complying with safety procedures and guidelines Complete appropriate paperwork and administer discipline within a timely manner Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day Manage daily staffing assignments Various tasks for assigned venue/area to include, but not limited to, monitoring team member hours and show schedule, team member documentation, updating/maintaining team member files, checking/responding to email in a timely manner, and assisting guests when necessary Responsible for accurately recording team member labor hours Establish and maintain a positive atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service

Requirements

A passion for customer service
Excellent multi-tasking and time management skills
Outstanding communication and problem-solving abilities
Active listener with the ability to anticipate guests’ needs
Ability to work in a team to promote and ensure a safe and secure environment
High level of guest hospitality skills, interpersonal skills and the ability to multi-task required
General knowledge of theatrical operation required
High level of verbal or written communication skills
Must be 16 years of age
Valid driver's license to operate parade floats required
Minimum of one (1) complete season or equivalent as a performer or equivalent external experience
No significant performance deficiencies within a 1-year period
Ability to lift, push, pull and/or carry up to 50 lbs
Position engages in extensive walking and standing throughout entire work shift
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Perform cleaning duties; including use of cleaning chemicals
Willingness to comply with all SEA grooming guidelines and employment standards
Ability to work indoors and outdoors, in varying weather, to include extreme heat
Flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
Consistently practice safe work habits including the use of
Ability to successfully complete all legal, company and department training requirements within established timelines

Nice To Haves

High school diploma preferred

Responsibilities

Provide exemplary service and ensure Entertainment Standards are met including resolving guest concerns, investigating, and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing, and rewarding team members who provide exemplary service
Assist Entertainment supervisors with overseeing the daily operation of the entertainment department including cleanliness, crowd control and safety
Entertainment Assistant Supervisors may be scheduled in a performer and/or costume character roles to cover daily positions as needed
Train, evaluate, coach and develop the performers within the entertainment department, administering feedback sessions and evaluations in a timely manner
Handle Guest Service matters in a timely manner according to departmental procedures
Supervise team members while enforcing and complying with safety procedures and guidelines
Complete appropriate paperwork and administer discipline within a timely manner
Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day
Manage daily staffing assignments
Various tasks for assigned venue/area to include, but not limited to, monitoring team member hours and show schedule, team member documentation, updating/maintaining team member files, checking/responding to email in a timely manner, and assisting guests when necessary
Responsible for accurately recording team member labor hours
Establish and maintain a positive atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service