Assistant Supervisor, Education

SeaWorld•Tampa, FL

1d•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! Make a significant contribution to our overall guest experience by helping train and mentor Educators and Instructors; supervise the day-to-day operations of the tour, sleepover, school field trip, and guest education programs; and create a healthy and safe environment for both guests and animals as they interact in programs throughout the park. In all you do, you’ll enthusiastically represent the organization by displaying a positive attitude, high level of energy and commitment to quality. You will also: Conducts Educator and Instructor performance evaluations and provides coaching Participates in staff training. Supervises and is responsible for day-to-day operations, scheduling, and logistics of tour, guest, school, field trip, and sleepover programs Responsible for opening/closing the Education operations programs as the Duty Manager Provide sales leadership in guest service areas including Animal Interaction Center. Ensures excellent customer service by responding to customer requirements, expectations, and needs Screens guest feedback with survey results and follows up with questions and concerns Monitors and enforces all company and department policies Adheres company standards and ACA guidelines Other duties as assigned

Requirements

Must be least 19 years old
Have a high school diploma, or equivalent.
Have a minimum of 3-6 months experience as an informal science educator at a zoological for museum type facility and/or equivalent experience.
Have a valid driver’s license; must have valid driver’s license from state of residency with a good driving record
Have strong verbal and written communication skills
Be comfortable working in a fast-paced, guest-centric environment and able to interact and provide quality customer service to guests as needed
Be able to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Work well within a team structure
Be able to sit, stand and walk for prolonged periods of time
Be able to lift or move up to 40 lbs
Be able to work outdoors exposed to sunny, wet and humid conditions.
Be able to use computer and camp specific programs including MPR, Global Reservations, Camp Doc, Sea Bird, and more.
Must have 5 days of unrestricted availability to include weekends, holidays, early mornings and late evenings
Flexibility in working varied hours, including nights, weekends, and holidays

Nice To Haves

Some college education is preferred.
Previous Education experience strongly preferred

Responsibilities

Conducts Educator and Instructor performance evaluations and provides coaching
Participates in staff training.
Supervises and is responsible for day-to-day operations, scheduling, and logistics of tour, guest, school, field trip, and sleepover programs
Responsible for opening/closing the Education operations programs as the Duty Manager
Provide sales leadership in guest service areas including Animal Interaction Center.
Ensures excellent customer service by responding to customer requirements, expectations, and needs
Screens guest feedback with survey results and follows up with questions and concerns
Monitors and enforces all company and department policies
Adheres company standards and ACA guidelines
Other duties as assigned