Assistant Suite Experience Manager

Four Seasons Hotels and Resorts

1d•Onsite

About The Position

At Four Seasons, we are driven by the belief that exceptional service starts with genuine care for people—both our guests and our colleagues. The Assistant Suite Experience Manager supports the delivery of elevated, personalized hospitality for suite guests, working closely with the Suite Experience Manager and cross‑functional teams to ensure thoughtful, seamless experiences throughout the guest journey. This role is ideal for a hospitality professional who is passionate about guest service, eager to grow their leadership skills, and excited to contribute in a luxury resort environment.

Requirements

High school diploma or equivalent required
1–3 years of experience in luxury hospitality, guest services, or a customer‑facing role preferred
Warm, polished, and professional presence with a genuine passion for guest service
Strong verbal and written communication skills and emotional intelligence
Ability to multitask, stay organized, and prioritize in a fast‑paced environment
Solution‑oriented mindset with developing service recovery and problem‑solving skills
Strong attention to detail and reliable follow‑through on guest and operational needs
Proficiency with Microsoft Word, Excel, and Outlook
Working knowledge of Opera PMS preferred

Responsibilities

Support the end‑to‑end suite guest experience, assisting with pre‑arrival planning, in‑stay coordination, and post‑departure follow‑up
Act as a point of contact for suite guest needs during their stay, ensuring requests and preferences are handled with care and efficiency
Assist with service recovery by addressing guest concerns promptly and professionally once fully trained
Collaborate closely with Suite Experience Managers and resort partners (Front Office, Housekeeping, Food & Beverage, etc.) to ensure seamless communication and service delivery
Maintain accurate and detailed guest profiles, preferences, and notes in Opera PMS and related systems
Help coordinate special requests, amenity deliveries, VIP arrangements, and guest celebrations
Provide operational support during peak periods, colleague absences, or special events
Participate in trainings, briefings, and departmental meetings to support personal and team development
Consistently demonstrate Four Seasons EMPact values in all guest and colleague interactions