Studio Sales & Operations - Assistant Studio Manager

Orange Theory Fitness•San Diego, CA

1d•Onsite

About The Position

The Assistant Studio Manager (ASM) works closely with the Studio Manager to ensure the front of the studio operations run smoothly. This role involves being a positive influence, understanding studio operations and member needs, stepping in for the manager when needed, and contributing to goal achievement. The position is responsible for overseeing sales, the billing process, and all OTF Systems, as well as managing daily, weekly, and monthly membership goals. Key duties include establishing and maintaining a referral program, managing the CRM system (Mindbody) for prospects and new members, conducting follow-up calls, greeting members, and ensuring superior customer service. The ASM is also responsible for processing transactions, responding to member inquiries, onboarding clients, maintaining studio cleanliness, attending training, assisting with events, onboarding and training studio staff, participating in sales meetings, shadowing the Studio Manager, acting as backup to the Studio Manager, and ensuring compliance with all company policies and regulations.

Requirements

Customer service - responds promptly to studio facility needs, member requests for service and assistance, and anticipates the needs of the studio, staff and members
High energy with a successful ability to motivate a large group of people
Excellent written and verbal communication skills, with ability to address/respond in a clear, concise, and respectful manner
Independent thinker – ability to exercise discretion and independent judgement
Effective decision making – ability to evaluate the possible outcomes and consequences of a decision and make decisions that are in the best interest of OTF
Team player with a high interest to collaborate cross-functionally
Must possess honesty, integrity, and accountability

Responsibilities

Works collaboratively with Studio Manager, Head Trainer, Coaches and Sales to improve the overall company effectiveness and efficiency.
Responsible for overseeing sales, the billing process and all OTF Systems
Responsible for the Studio’s daily, weekly and monthly membership goals.
Establishes and maintains an effective referral program.
Maintains accurate records using established OTF sales systems.
Organizes prospects and all new members in the CRM system (Mindbody) ensuring proper and timely follow-up via phone, text or email.
Conducts telephone inquiries/follow-up calls and customer care calls.
Greets members and guests promptly, enthusiastically to create a friendly positive entrance into the OTF studio.
Retention Member Program follow-up.
Takes responsibility to ensure superior customer service.
Responsible for processing accurate cash and credit credit card transactions.
Responds immediately to member requests, inquiries and concerns.
Responsible for proper onboarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
Works closely with the fitness team to ensure that processes are fulfilled.
Accurately follows daily studio cleaning checklists and maintains an organized and clean studio.
Responsible for attending and participating in all relative OTF training programs.
Help manage and participate in events including marketing events.
Onboard, train and supervise all studio staff.
Participates in weekly and monthly sales meetings with the Studio Manager, Head Trainer and Owners.
Shadows the Studio Manager as much as possible to learn the overall responsibilities and operations of the studio.
Acts as backup to the Studio Manager when Studio Manager is not available.
Compliance and adherence to Orangetheory Fitness & MDMS business and employment policies.
Responsible for compliance with all local, state and federal regulations and laws.