Assistant Store Manager (Phoenix)

Bookmans Entertainment Exchange • Phoenix, AZ

1d • Onsite

About The Position

Responsible for providing a consistent management presence for the store. Their primary focus is sustaining a high level of performance in all aspects of established store operation. Particular attention is paid to creating and maintaining a close, open, and supportive relationship between management and the store’s staff, and always addressing the customer’s best interests. This position is designed as a supplement to the Store Manager, echoing their responsibilities and duties, as well as extending the overall management presence in the store. All job duties are performed with a team mindset while working within company policy and procedures. At the Bookmans Phoenix location there are two (2) Assistant Managers. Their roles are specified by two (2) distinct "areas of focus": 1) Human Resources, 2) Merchandise. Each Assistant Manager will be responsible for an "area of focus" for twelve (12) months, then exchange their "area of focus" with their colleague for the subsequent twelve (12) months (or as determined by the President). This position is exempt, and reports to the Store Manager.

Requirements

• Excellent speaking, listening, and interpersonal skills.
• Ability to lead the team by providing training, coaching, and feedback to staff.
• Strong proactive problem-solving skills.
• Ability to mediate disagreements and de-escalate situations.
• Provide excellent customer service.
• Be a discreet, approachable, and dependable individual.
• Handle difficult customer interactions.
• Open Availability to work various days/shifts, as business needs dictate.

Responsibilities

• Sustain a high level of performance in all aspects of established store operation.
• Create and maintain a close, open, and supportive relationship between management and staff.
• Address the customer’s best interests.
• Supplement the Store Manager by echoing their responsibilities and duties.
• Extend the overall management presence in the store.
• Perform all job duties with a team mindset while working within company policy and procedures.
• Serve as Assistant Manager with an area of focus (Human Resources or Merchandise) for twelve (12) months, then exchange focus with colleague.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed