Han-Dee Hugo's #256-Assistant Store Manager

SAMPSON BLADEN GROUP MASTER•Apex, NC

13d•$15 - $0•Onsite

About The Position

The Assistant Store Manager is responsible for assisting the Store Manager with the overall operations of the store, including customer service, staff training, inventory control, and maintaining a safe and clean environment. This role requires proficiency in operating various store equipment, handling transactions, and embodying the company's values and mission. The Assistant Store Manager plays a key role in ensuring a positive customer experience and providing leadership to the Customer Service Representatives (CSRs).

Requirements

High School Diploma, GED or equivalent.
Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo’s.
Ability to read and interpret documents and department manuals.
Ability to effectively and positively present information in one-on-one and small group situations to customers and other employees.
Ability to read, write and comprehend simple instructions, short correspondence and memos.
Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
Ability to grasp cash and inventory control procedures and basic accounting functions.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Some computer skills required.

Responsibilities

Perform all duties and performance requirements of a Customer Service Representative (CSR).
Assist the Manager with recruiting and training new CSR candidates.
Operate Point of Sale equipment, Credit/Debit card machines, Lottery, Lotto, ATMs, Fuel Dispensers, and other equipment.
Handle paperwork transactions.
Act as an Ambassador for SBOC/Han-Dee Hugo’s.
Support the Company’s Values and Mission Statement.
Address customer complaints in a professional and timely manner.
Promote teamwork within the store.
Be proficient in the use of all equipment and all reports.
Activate emergency controls and alarms, handle accidental spills, use Fire Extinguishers and Emergency Shut Offs.
Provide proper leadership for CSRs.
Set a positive customer experience tone in the store.
Assist Manager with completing store paperwork, scheduling, and cash and inventory controls.
Perform merchandising and stocking of the store.
Personally handle any tasks assigned to CSRs, including working all shifts.
Report maintenance issues to the Manager.
Assist the Manager in maintaining proper cash levels in the register, ATM, and safe.
Assist with making bank deposits.
Assist the Manager with training of CSRs to give great customer service.
Ensure all employees are in prescribed uniform with visible name tag.
Ensure all CSRs are in compliance with uniform policy.
Perform all safety procedures, including extinguishing fires and using Emergency Shut Offs.
Maintain a safe work environment and respond to safety issues.
Promote a culture of safety.
Work with vendors and ensure Vendor Control Policies are implemented.
Ensure the store is clean and ready for inspection inside and outside, including restrooms.
Ensure all employees are up selling (suggestive selling) to optimize in-store sales.
Ensure employees do not discuss pricing and pricing strategies with competitors or anyone outside of the Company.
Ensure all Fuel Surveys are completed by visiting competitor locations (no telephone surveys allowed).
Avoid conversations with competitors or their employees regarding fuel prices.
Ensure no warrants are signed or criminal proceedings instigated by any employee without direct approval from Vice President, Director of Operations, or Officers of the Corporation.
Refer any attempts to serve Subpoenas or Legal Documents to the Corporate Offices.
Be proficient and knowledgeable of ordering convenience store merchandise and fuel products.
Verify surveillance cameras are working and recording before ending the shift.
Inform the Manager if the surveillance camera record light is not on.
Be responsible for the safety and security of all employees while they are on duty.
Work with the Store Manager to ensure proper management during morning and evening shifts.