Han-Dee Hugo's #94-Assistant Store Manager

SAMPSON BLADEN GROUP MASTER•Raleigh, NC

10d•Onsite

About The Position

The Assistant Store Manager is responsible for performing all duties of a Customer Service Representative (CSR) and assisting the Store Manager with recruiting, training, and leadership. This role requires proficiency in operating various store equipment, handling transactions, and embodying the company's values. The Assistant Store Manager must address customer complaints professionally, promote teamwork, and be capable of activating emergency controls. They are responsible for setting a positive customer experience tone, assisting with store paperwork, scheduling, cash and inventory controls, merchandising, stocking, and reporting maintenance issues. Additionally, they assist the Manager in maintaining proper cash levels, making bank deposits, and training CSRs on customer service. The Assistant Manager must ensure employees adhere to company policies, including uniform compliance, safety procedures, vendor control, store cleanliness, and upselling. They must also ensure proper procedures are followed regarding competitor pricing and legal documents. Verification of surveillance cameras and ensuring the safety and security of employees are key responsibilities. The Assistant Manager may work part-time outside the company, provided it's not with a competitor, but Han-Dee Hugo's scheduling requirements take precedence.

Requirements

High School Diploma, GED or equivalent.
Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo’s.
Ability to read and interpret documents and department manuals.
Ability to effectively and positively present information in one - on - one and small group situations to customers and other employees in the organization.
Ability to read, write and comprehend simple instructions, short correspondence and memos.
Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
Ability to grasp cash and Inventory control procedures and basic accounting functions.
Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.
Some computer skills.
Be of good moral character and integrity and can demonstrate from past actions a high degree of honesty and ethical behavior.
Be openly friendly with a pleasing personality.
Be energetic and able to lead by example.
Ability to maintain confidentiality of sensitive information.

Nice To Haves

Assistant Manager may work part time outside of Han-Dee Hugo’s provided that the part time position is not with a competitor or in the convenience store industry.

Responsibilities

Perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR).
Perform managerial & leadership duties to include assisting the Manager with recruiting and training new CSR candidates.
Operate Point of Sale equipment, Credit/Debit card machines, Lottery, Lotto, ATMs, Fuel Dispensers and other equipment.
Handle paperwork transactions as necessary.
Be an Ambassador for SBOC/Han-Dee Hugo’s at all times.
Support the Company’s Values, and Mission Statement.
Address customer complaints in a professional and timely manner.
Have good communication skills and promote teamwork within the store.
Be proficient in the use of all equipment and all reports.
Be mentally and physically capable of immediately activating emergency controls and alarms.
Handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs.
Provide proper leadership for CSR’s.
Set a “Positive Customer Experience” tone in the store both while Store Manager is there and in the Store Manager’s absence.
Assist Manager with completing store paperwork, scheduling and cash and inventory controls.
Be proficient in merchandising and stocking the store.
Personally handle any of the tasks assigned to CSR’s including working all shifts.
Report to the Manager any maintenance issue that needs to be addressed.
Assist the Manager in maintaining proper cash levels in the register, ATM and safe.
Assist with making bank deposits when required.
Assist the Manager with training of CSR’s to give great customer service.
Ensure all CSR’s are in compliance with prescribed uniform and visible name tag policy.
Perform all safety procedures, including expeditiously extinguishing fires and using Emergency Shut Offs.
Maintain a safe work environment and recognize and respond to safety issues.
Promote a culture of safety.
Work with vendors and require Vendor Control Policies to be implemented and followed.
Ensure store is clean and ready for inspection inside and outside including restrooms.
Ensure all employees are up selling (suggestive selling) to optimize in store sales.
Attend and participate in all Training Meetings called by the Company.
Ensure all employees do not discuss pricing and pricing strategies with competitors or anyone outside of the Company.
Ensure all Fuel Surveys are completed by visiting competitor’s location; no Telephone Fuel Surveys are allowed.
Avoid any conversations with competitors or their employees regarding fuel prices.
Ensure that no warrants are signed or criminal proceedings instigated by any employee without the direct approval of the Vice President, the Director of Operations or Officers of the Corporation.
Refer any attempt to serve Subpoena’s or Legal Documents to the Corporate Offices.
Be proficient and knowledgeable of ordering convenience store merchandise and fuel products.
Verify surveillance cameras are working and recording prior to ending the shift.
Inform the Manager if the surveillance camera record light is not on the recorder.
Be responsible for the Safety and Security of all employees while the employees are on duty.
Work proficiently with Customer Service Representatives (CSR’s) and the Manager to ensure the highest level of customer service is being provided.
Operate the store proficiently in the absence of the Store Manager and be able to perform Manager and CSR’s duties.
Prioritize job duties.
Establish and maintain effective working relationships with all employees.
Resolve personnel issues within the stores and address customer complaints in a professional and timely manner.
Report any claims of harassment of any nature to the District Manager, the Director of Operations or the Vice President immediately.
Comply with and follow all State, Federal and Municipal laws, rules, ordinances and regulations to include but not limited to: Alcohol Beverage, Tobacco and Lottery/Lotto products.