Assistant Store Manager

Goodwill of Central & Northern Arizona•Van Buren, AR

13d•Onsite

About The Position

The Assistant Store Manager leads the daily operations of the sales floor at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment, and assists with leading the production room as appropriate. The role covers people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members. The position serves as a key holder, closing shift manager, and backup to the Store Manager. Travel to other GCNA locations may be required to support stores and attend training and development classes; transfers to different stores may occur based on business needs. The position is based at 310 W Van Buren St, Phoenix, Arizona 85003. Starting pay is $47,000 annually, with eligibility for a monthly performance bonus of up to $1,000 based on performance goals. A comprehensive Total Rewards package becomes available on the first day of the month following 60 days of employment.

Requirements

One year of work experience in Retail Management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to achieve sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent service to donors and customers, and de-escalate customer situations while finding appropriate solutions.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Lead the day-to-day operations of the sales floor.
Ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their duties and responsibilities.
Act as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer to different stores as business needs require.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to further business goals and ensure compliance with applicable policies, procedures, and regulations.
Build a high-performing team and oversee performance management, including coaching, discipline, performance improvement plans, and annual reviews, as well as staffing, compensation, and Team Member development.
Play a critical role in driving company culture change efforts and change management processes.
Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.