Assistant Store Manager - Milford, CT

TD Bank • Milford, CT

2d • Onsite

About The Position

The Assistant Store Manager leads day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening customer relationships through convenient banking, sales and advice, and personalized service. It can lead the Store with minimal direction and makes decisions about day-to-day work on the teller line or platform.

The position oversees customer advice and service, team performance, operational compliance, risk management, and the delivery of business objectives. It coaches colleagues, provides financial advice and product recommendations, manages customer referrals and outreach, and supports a welcoming and compliant Store environment. The role may perform operational activities such as account maintenance, wire transfers, opening and closing the Store, cash management, and vault management.

The position is classified as a Loan Originator and Mortgage Loan Originator under applicable federal regulations. The successful candidate must meet the applicable employment and NMLS registration eligibility standards and pass required background and credit checks.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent experience.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage in conversations with customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with the NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.
• Must comply with the Bank Code of Conduct and applicable policies, procedures, and guidelines.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead advice and service colleagues to achieve individual and Store objectives, performance goals, and strong customer and colleague experiences.
• Provide day-to-day team leadership and work direction for effective delivery of personalized and complex service and advice while maintaining regulatory compliance.
• Coach colleagues on advice strategies, product and service knowledge, and customer service behaviors through observation, feedback, oversight, and communication.
• Deliver end-to-end financial advice, product recommendations, and proactive insights tailored to customer needs and goals.
• Handle critical, high-risk, and escalated customer issues and determine appropriate resolutions.
• Identify advice opportunities and referrals that support customer acquisition, retention, profitability, and business growth.
• Manage leads and customer outreach, including self-generated leads, partner and retail referrals, campaign leads, outbound calls, SMS, appointments, and lead prioritization.
• Participate in community events and promote the TD brand while serving community needs.
• Build partnerships between colleagues handling daily transactions and platform bankers or other partners to support effective referrals.
• Maintain colleague scheduling to meet customer demand and compliance requirements.
• Maintain a professional, inviting Store environment and ensure common areas, lobby, and frontline meet internal, marketing, premises, and regulatory guidelines.
• Lead operational compliance across teller and platform operations and oversee the quality and completion of daily processes and transactions.
• Ensure Store efficiency and compliance with policies, procedures, audits, and operational soundness requirements.
• Perform or oversee operational activities such as account maintenance, wire transfers, Store opening and closing, cash management, and vault management, including monthly vault and drawer audits.
• Identify and mitigate risk, audit compliance, escalate non-standard or high-risk transactions, and ensure accurate documentation and due diligence.
• Support process improvement and timely, accurate completion of business processes and procedures.
• Lead a high-performing team by providing feedback, performance reviews, coaching, development, and timely performance management.
• Help set and monitor team performance objectives, recognize performance, and address performance concerns.
• Ensure colleagues comply with bank policies, procedures, and conduct guidelines.
• Share expertise and information, encourage effective working relationships, support escalation of business challenges, and facilitate change.
• Participate in recruitment and selection and promote a fair, equitable, and diverse workplace.
• Act as a brand champion for the business area and the bank.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and mentoring programs.
• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through an incentive plan.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager