Assistant Store Manager - Milford, CT

TD • Milford, CT

3d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager is an experienced leader who manages day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening Customer relationships through convenience, sales and advice, and personalized, connected experiences. The Assistant Store Manager can lead the Store with minimal direction and make day-to-day decisions on the teller line or platform.

The position oversees customer service and advice, sales opportunities, referrals, team scheduling, operational processes, compliance, risk management, and Store performance. It coaches and develops colleagues, supports strong internal partnerships, promotes the TD brand and participates in community events. The role may perform Store operations such as account maintenance, wire transfers, opening and closing, cash management, and vault audits. It requires active NMLS registration upon hire to discuss loan products and facilitate application intake. The position is subject to eligibility requirements and background and credit checks applicable to covered financial institution and mortgage loan originator roles.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent experience.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organizational, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a mortgage loan originator under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead advice and service colleagues in achieving individual and Store objectives, performance goals, and strong Customer and colleague experiences.
• Provide day-to-day team leadership and work direction for personalized and complex service and advice while maintaining compliance with regulatory requirements.
• Coach colleagues on advice strategies, product and service knowledge, and proactive recommendations that meet Customer needs.
• Set work direction and role ownership, and establish and monitor daily, quarterly, and annual objectives.
• Provide end-to-end financial advice, information, tools, and real-time insights to help Customers achieve their goals.
• Identify advice opportunities and referrals to support business growth; manage self-generated, partner, retail-to-retail, and campaign leads, outreach, appointments, and lead prioritization.
• Handle critical, high-risk, and escalated Customer issues, resolve problems, and help prevent their recurrence.
• Participate in community events and promote the TD brand while serving community needs.
• Create a warm, engaging Customer environment by listening, asking clarifying questions, understanding needs, and supporting Customers through challenging times and life events.
• Attract, acquire, and retain Customers; support referrals between transaction colleagues, platform bankers, and partners.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Ensure Store common areas, lobby, and frontline meet premises, marketing, and regulatory guidelines.
• Lead operational compliance across teller and platform operations; oversee daily processes, transactions, and work quality.
• Ensure efficient Store operations, adherence to policies and procedures, and successful audits; support accurate and timely business processes and documentation.
• Perform Store operations as needed, including account maintenance, wire transfers, opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Develop and lead the Store Operational Excellence plan; identify and mitigate risk and support process improvements.
• Escalate non-standard or high-risk transactions and ensure due diligence and accuracy in Customer activities.
• Lead a high-performing team through feedback, performance reviews, coaching, development, and timely performance management.
• Contribute to team performance objectives, monitor results, and recognize or address performance.
• Ensure colleagues follow company policies, procedures, conduct guidelines, and regulatory requirements.
• Share knowledge and expertise, communicate issues, encourage effective partnerships, and support an environment where colleagues raise business challenges.
• Participate in recruitment and selection; promote a fair, equitable, and diverse workplace.
• Act as a brand champion for the business area and the bank.

Benefits

• Base salary and variable compensation or incentive awards, with eligibility generally through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and an online learning platform.
• Reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager