Assistant Store Manager (St. Johns Town Center)

gorjana • Jacksonville, FL

4d

About The Position

The Assistant Store Manager contributes to store performance through talent initiatives, operational execution, visual standards, and customer experience. The role supports overall store performance and key performance indicators, represents the brand, and helps build new and repeat business through customer clienteling. It also supports recruiting, onboarding, training, and development; communicates initiatives and goals; and leads by collaboration, accountability, and trust. The Assistant Store Manager helps deliver a strong customer experience, handles customer concerns professionally, coaches the team on return policies, and leads execution of visual standards. Operational duties include daily store operations, scheduling to business needs and budget, inventory management according to standard operating procedures, and opening and closing duties. The role requires flexibility to work nights, weekends, and holidays, and full-time availability.

Requirements

• At least one year of experience in a retail leadership position.
• Must be over 18 years old.
• Ability to lift or move at least 50 pounds.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least six hours per shift.
• Ability to work nights, weekends, and holidays as required by business needs.
• Ability to work full-time hours with open availability.
• Adaptability and ability to manage change.
• Organization and excellent time-management skills.
• Ability to spot and recruit talent.
• Motivation and results-driven approach.
• Coachability and willingness to receive feedback.
• Passion for the gorjana brand.

Responsibilities

• Support overall store performance and key performance indicators.
• Represent the brand, educate customers about its history, and maintain knowledge of products and the industry.
• Create effective action plans to maintain or improve performance.
• Build new and repeat business through customer clienteling.
• Support recruiting, onboarding, and development of internal and external talent.
• Communicate effectively and help energize and encourage the team to work together.
• Lead collaboratively, encourage team ideas and opinions, and foster accountability and trust.
• Communicate new initiatives and goals in a timely and effective manner.
• Help provide a strong experience for purchasing and non-purchasing customers.
• Lead by example in setting expectations for daily conduct and personal presentation.
• Lead and coach the team on return policies while prioritizing the customer experience.
• Respond professionally and promptly to customer complaints and concerns, with a focus on resolution.
• Lead the execution of brand visual standards and updates.
• Execute daily store operations in a timely and efficient manner.
• Schedule team members according to business needs and budget.
• Manage store inventory with attention to detail and organization, following standard operating procedures.
• Lead opening and closing duties.

Benefits

• Medical, vision, dental, and life insurance benefits.
• Generous employee discount and product perks program.
• 401(k) with matching program; waiting period applies.
• Paid vacation and sick time.
• Opportunities to grow with the brand and develop skills.
• Commission and bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed