Assistant Store Manager, Pacific Centre, Vancouver, BC
About The Position
SMCP - Sandro, Maje, Claudie Pierlot is seeking a full-time Assistant Store Manager for their location at Pacific Centre. SMCP represents the Parisian elegance of the Sandro and Maje brands, focusing on accessible luxury, high-fashion designs, and sustainability. The company operates in over 47 countries, is financially stable, and is experiencing growth under a strong senior leadership team. SMCP's culture emphasizes engagement, inclusivity, and corporate social responsibility, with ambitious sustainability goals for 2030. The brand offers Parisian chic with a modern twist, blending casual elegance and evening sophistication for style-conscious and sustainability-minded individuals. SMCP aims to 'Style Happiness at Work' by leading with passion and purpose.
Requirements
- 2+ years of prior supervisory experience in a client-focused retail environment.
- Passionate about fashion, styling, and delivering exceptional service.
- Strong communicator with a natural ability to coach and develop talent.
- Problem-solver with a track record of setting and achieving goals.
- Team-oriented leader who fosters a positive and motivating workplace.
- Resourceful in building client relationships and attracting new talent.
- Flexible availability, including evenings, weekends, and holidays, is required.
- Aligned with SMCP’s core values and dedicated to growing within the brand.
Responsibilities
- Deliver an elevated client experience and inspire/coach the team to achieve excellence.
- Lead by example, creating a dynamic and welcoming shopping environment.
- Drive personal sales and develop team skills in wardrobing and clienteling.
- Support the Store Manager in all aspects of store operations, ensuring efficiency.
- Coach associates, maintain visual standards, and resolve client concerns.
- Exemplify exceptional client service and act as the boutique's primary 'host'.
- Ensure each client receives a personalized and memorable shopping experience.
- Use selling tools effectively to enhance client engagement and satisfaction.
- Drive individual sales performance, contributing at least 20% to the store’s monthly sales plan.
- Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).
- Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.
- Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
- Foster a culture of trust, collaboration, and continuous improvement within the team.
- Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.
- Support visual merchandising initiatives, ensuring compliance with brand guidelines.
- Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.
Benefits
- Competitive base hourly pay
- Individual commission structure
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Enhanced health benefits
- RRSP/DPSP savings plan
- Generous paid time off
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP)
- MAVEN Family Planning
- Extensive product knowledge training
- Industry insights
- Opportunity to participate in Retail Stylist Program
- Mentorship
- Professional development support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
