Assistant Store Manager

Community Choice Financial Family of Brands•Greenville, MS

1d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while gaining hands-on experience running a store. The role develops leadership skills through account management, customer outreach, and risk management. It is performance-driven and people-focused, with opportunities for career growth and advancement. The position pays $16.00 per hour and requires a full-time schedule of at least 40 hours per week, regular in-person attendance, and weekend availability. Duties may include working outside the store for vehicle appraisals, errands, or external marketing. Store hours and scheduling requirements may change at the Company’s discretion. Community Choice Financial Family of Brands provides consumer specialty financial services through more than 10 brands, over 1,500 physical stores in 24 states, and online offerings in 20 states. The Company states its purpose is to help people access short-term financial services when needed.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Must complete a background check; checks and results are handled in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.
Ability to work in person and on weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Offer financial services that meet customers’ needs and support customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while providing customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring adherence to quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain office security and complete opening and closing procedures, including management of the vault and cash drawer.
Support compliance with Company policies and procedures and applicable laws and regulations; help conduct store audits, create reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the store and address basic facility needs, including scheduling maintenance services.
Work efficiently in a fast-paced, changing environment while handling multiple challenging tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for a minimum of 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the Company’s eleven brands.
Enrollment in a key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA medical spending account options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.
Relaxed business-casual dress code that includes jeans and sneakers.