Assistant Store Manager - Region #3 Bench

Goodwill of Colorado•Denver, CO

18h•Onsite

About The Position

The Assistant Store Manager role at Goodwill is a high-visibility, hands-on leadership position perfect for experienced managers from retail, hospitality, or production who have led teams of 20-30 people. This role is not entry-level and requires strong operational, customer service, financial, and team development skills. The Assistant Manager will support the Retail Store Manager in daily operations, aiming to meet financial goals and generate income and donations to support Goodwill's mission. They will be responsible for managing diverse departments, inspiring and developing staff, and taking an active role in achieving success. The Assistant Manager will be accountable for their performance and share accountability for the store's performance. Key responsibilities include managing daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product pricing, building community rapport, and customer relations. They will also support budgeting, financial reporting, and profit and loss statements. The role involves managing donations, producing merchandise, managing waste, warehousing, and merchandising, pricing competitively, and providing excellent customer service. The Assistant Manager will work with a team of retail professionals to ensure resources are used effectively to help the community reach its potential. They must be team players who can manage change while motivating and inspiring others. The Bench Assistant Manager's role is designed to meet dynamic business needs and may require assignments beyond the immediate geographic area, including providing coverage for absences, facilitating growth and training, collaborating with management, and contributing to business development.

Requirements

At least 2 years supervising Retail Operations (or similar) with experience of being held accountable and responsible for the success of the business, operations and financial results of a function or department.
Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
Ability to manage corporate email and calendar (i.e. Outlook).
Organizational skills to manage multiple projects, people, and retail store functions.
Ability to work within a deadline-pressured environment.
An understanding of marketing and retail principles.
An understanding of production processes and environment, including deadlines, quality control, working in a quick and efficient manner and empowering staff to produce product(s) in a timely manner.
Ability to create, review and understand statistical information to increase the success of the retail store.
Ability to understand, analyze and scrutinize financial statements.
Must possess the ability to adapt, adjust, and mold to changing circumstances.
Ability to make difficult choices and be accountable for overall retail store performance.
Ability to train, develop, and recognize talent and leadership.
Empower your team to manage and lead their departments or functional areas.
Effective verbal and written communication skills.
Ability to communicate upwards, downwards, and lateral in an effective manner.
An interest and empathy for people with disabilities and disadvantages.
Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
Ability to move to other stores within their assigned various region depending on business needs.
Ability to work varied schedules to include weekdays, weekends, evenings, and holidays.
In coordination with the Retail Store Manager must be able to work any hours necessary to provide complete store coverage and supervision.
Responsible for reporting to the Goodwill of Colorado administrative offices (GOG located in Colorado Springs and/or Federal located in Denver) when assigned for trainings, meetings, etc.
Must have valid Colorado State driver license.
Must be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Nice To Haves

Some college is preferred.
Ability to drive for company business is preferred.
For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least: 21 years of age (not engaged in passenger transportation), 25 – 70 years of age for all passenger transportation services, 25 years of age for CDL.
Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years).

Responsibilities

Manage the daily operations of a retail store.
Act as the Retail Store Manager in the Manager’s absence.
Support the retail store’s responsibility for meeting financial goals.
Inspire and develop staff.
Take an active role in achieving success by "rolling up their sleeves".
Manage daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot’ pricing, build community rapport, and customer relations.
Empower staff and employees to create and accomplish both professional and personal goals.
Support the Retail Store Manager’s responsibilities for budgeting, financial reporting, and profit and loss.
Ensure successful donation collection, production of merchandise from donations, waste management, recycling, warehousing, and merchandising of donated products.
Price competitively and provide excellent customer service.
Work with a team of retail professionals to ensure the best use of resources to achieve the mission.
Manage change while motivating and inspiring others.
Work closely with the Retail Store Manager to achieve goals and objectives and to increase sales and donations.
Recommend changes to operational procedures to achieve maximized expense to revenue ratios.
Promote safety for all employees, ensuring adherence to OSHA and CARF standards.
Use and become certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools.
Maintain a functional awareness of competition and retail trends, suggesting appropriate courses of action.
Maintain a strong knowledge of the point-of-sale (POS) system.
Empower, lead, and manage retail store staff, ensuring safety, productivity, and success.
Oversee daily operations of all retail store functional areas including sales floor, store front, donation store, production areas, moving product internally, and storage facilities.
Directly responsible for hiring, performance management, employee goal setting, and recommendations toward termination related to employees in at least one department.
Maintain up-to-date knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards, and all numbered/supplemental policies.
Partner with the Retail Store Manager to conduct meetings for employee training, awareness, and knowledge transfer.
Be on call for alarm notifications after hours.
Provide coverage for unexpected or planned absences (Bench role).
Facilitate growth and training for team members (Bench role).
Collaborate with other management personnel to enhance store performance (Bench role).
Contribute to business development initiatives (Bench role).

Benefits

Medical
Dental
Vision
Short Term Disability
Life/Accidental Death and Dismemberment
Flexible Spending Accounts
Long Term Disability
Voluntary supplemental benefit offerings
Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.
Pre-tax or post-tax (Roth) contributions to our retirement plan
Daily Pay (Work today, get paid today!)