Assistant Store Manager - Region #2 Bench

Goodwill of Colorado • Denver, CO

4d • Hybrid

About The Position

The Assistant Store Manager role at Goodwill is an opportunity for experienced retail, hospitality, or production managers who have led teams of 20-30 people. This is a high-visibility, hands-on leadership position, not entry-level, suitable for individuals with strong customer service, financial acumen, and team development skills. The role involves driving store performance, receiving immediate training, and supporting Goodwill's mission to help individuals across Colorado gain greater independence. The Assistant Manager will manage daily retail store operations, act as the Store Manager in their absence, and support the achievement of financial goals to fund mission operations and community programs. This role requires empowering leaders who can inspire and develop staff, manage diverse departments, and actively participate in achieving success. Assistant Managers are accountable for profitability through managing merchandising, donation collection, loss prevention, POS systems, product pricing, community rapport, and customer relations, while also empowering staff. They will also support the Store Manager with budgeting, financial reporting, and profit and loss statements. The stores are responsible for donation collection, product processing, waste management, warehousing, merchandising, competitive pricing, and excellent customer service. The Assistant Manager will work with a team of retail professionals to optimize resources and achieve the mission of helping community members reach their highest potential. They must be team players who can manage change and motivate others.

Requirements

• A High School diploma or equivalent is required.
• At least 2 years supervising Retail Operations (or similar) with experience of being held accountable and responsible for the success of the business, operations and financial results of a function or department.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).
• Organizational skills to manage multiple projects, people, and retail store functions.
• The ability to work within a deadline-pressured environment.
• An understanding of marketing and retail principles.
• An understanding of production processes and environment, including deadlines, quality control, working in a quick and efficient manner and empowering staff to produce product(s) in a timely manner.
• The ability to create, review and understand statistical information to increase the success of the retail store.
• The ability to understand, analyze and scrutinize financial statements.
• Must possess the ability to adapt, adjust, and mold to changing circumstances.
• The ability to make difficult choices and be accountable for overall retail store performance.
• The ability to train, develop, and recognize talent and leadership.
• Empower your team to manage and lead their departments or functional areas.
• Effective verbal and written communication skills.
• The ability to communicate upwards, downwards, and lateral in an effective manner.
• An interest and empathy for people with disabilities and disadvantages.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Ability to move to other stores with in their assigned various region depending on business needs.
• Ability to work varied schedules to include weekdays, weekends, evenings, and holidays.
• In coordination with the Retail Store Manager must be able to work any hours necessary to provide complete store coverage and supervision.
• The incumbent will be expected to report to work on time at any given location within the assigned region (whether a permanent or temporary assignment); responsible for reporting to the Goodwill of Colorado administrative offices (GOG located in Colorado Springs and/or Federal located in Denver) when assigned for trainings, meetings, etc.
• Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least: 21 years of age (not engaged in passenger transportation), 25 – 70 years of age for all passenger transportation services, 25 years of age for CDL.
• Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
• Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Nice To Haves

• Some college is preferred.
• It is preferred that the incumbent have the ability to drive for company business.

Responsibilities

• Work closely with the Retail Store Manager to achieve goals and objectives and to increase sales and donations.
• Recommend changes to operational procedures in order to achieve maximized expense to revenue ratios.
• Promote safety for all employees, ensuring that your store adheres to Occupational Safety and Health Administration (OSHA) and CARF standards.
• May be the Safety Representative for the retail store on the operations and sales safety sub-committee.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively train, oversee safety standards, move and store donated product when needed.
• Maintain a functional awareness of competition and retail trends, being able to suggest appropriate courses of action.
• Maintain a strong knowledge of the point-of-sale (POS) system.
• Empower, lead, and manage retail store staff, ensuring safety, productivity, and success.
• Oversee daily operations of all retail store functional areas to include: sales floor, store front, donation store, production areas, moving product internally, and storage facilities.
• Directly responsible for the hiring, performance management, employee goal setting and recommendations toward termination related to the employees in at least one (1) department.
• Maintain up-to-date knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards, and all numbered/supplemental policies.
• Partner with the Retail Store Manager to conduct meetings for employee training, awareness, and knowledge transfer.
• Ability to be on call for alarm notifications after hours.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.
• Provide coverage for unexpected or planned absences.
• Facilitate growth and training for team members.
• Collaborate with other management personnel to enhance store performance.
• Contribute to business development initiatives.

Benefits

• Medical
• Dental
• Vision
• Short Term Disability
• Life/Accidental Death and Dismemberment
• Flexible Spending Accounts
• Long Term Disability
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.
• Retirement plan contributions (pre-tax or post-tax Roth)
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED