Han-Dee Hugo's #53-Assistant Store Manager

SAMPSON BLADEN GROUP MASTER•Raleigh, NC

5d•$16 - $0•Onsite

About The Position

The Assistant Store Manager is responsible for performing all duties and performance requirements of a Customer Service Representative (CSR) and assisting the Store Manager with managerial and leadership duties. This includes recruiting and training new CSR candidates, operating Point of Sale equipment, handling various transactions (Credit/Debit, Lottery, ATM, Fuel Dispensers), and managing paperwork. The role requires being an ambassador for Han-Dee Hugo's, supporting company values, addressing customer complaints professionally, promoting teamwork, and being proficient with all equipment and reports. The Assistant Manager must be capable of activating emergency controls and alarms, handling spills, and using safety equipment. They are expected to provide leadership to CSRs and set a positive customer experience tone, especially in the Store Manager's absence. Additional duties include assisting with store paperwork, scheduling, cash and inventory controls, merchandising, stocking, and reporting maintenance issues. The Assistant Manager must also ensure employees are in compliance with uniform policies, perform all safety procedures, maintain a safe work environment, work with vendors, ensure the store is clean, encourage upselling, attend training meetings, and adhere to policies regarding competitor interactions and legal documents. They must verify surveillance cameras are working and recording before ending their shift and are responsible for the safety and security of all employees on duty. Assistant Managers and Store Managers should avoid working together to ensure proper management during morning and evening shifts.

Requirements

Be able and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR).
Must be a champion and support the Company’s Values, and Mission Statement.
Have good communication skills.
Be mentally and physically able to perform emergency procedures.
Must be of good moral character and integrity and can demonstrate from past actions a high degree of honesty and ethical behavior.
Must be openly friendly with a pleasing personality.
Must work proficiently with Customer Service Representatives (CSR’s) and the Manager to ensure the highest level of customer service is being provided.
Must be energetic and able to lead by example.
Ability to maintain confidentiality of sensitive information.
Must be able to resolve personnel issues within the stores and address customer complaints in a professional and timely manner.
High School Diploma, GED or equivalent.
Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo’s.
Must have the ability to read and interpret documents and department manuals.
Ability to effectively and positively present information in one - on - one and small group situations to customers and other employees in the organization.
Ability to read, write and comprehend simple instructions, short correspondence and memos.
Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
Must be able to grasp cash and Inventory control procedures and basic accounting functions.
Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.
Must have some computer skills.

Nice To Haves

Assistant Manager may work part time outside of Han-Dee Hugo’s provided that the part time position is not with a competitor or in the convenience store industry.

Responsibilities

Perform all duties and performance requirements of a Customer Service Representative (CSR).
Assist the Manager with recruiting and training new CSR candidates.
Operate Point of Sale equipment, Credit/Debit card machines, Lottery, Lotto, ATMs, Fuel Dispensers, and other equipment.
Handle paperwork transactions as necessary.
Be an Ambassador for SBOC/Han-Dee Hugo’s at all times.
Address customer complaints in a professional and timely manner.
Promote teamwork within the store.
Be proficient in the use of all equipment and all reports.
Be mentally and physically capable of immediately activating emergency controls and alarms.
Handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs.
Provide proper leadership for CSR’s.
Set a “Positive Customer Experience” tone in the store.
Assist Manager with completing store paperwork, scheduling and cash and inventory controls.
Be proficient in merchandising and stocking the store.
Personally handle any of the tasks assigned to CSR’s including working all shifts.
Report any maintenance issue that needs to be addressed to the Manager.
Assist the Manager in maintaining proper cash levels in the register, ATM and safe.
Assist with making bank deposits when required.
Assist the Manager with training of CSR’s to give great customer service.
Ensure all CSR’s are in prescribed uniform with visible name tag at all times.
Perform all safety procedures.
Maintain a safe work environment and be able to recognize and respond to safety issues.
Promote a culture of safety.
Work with vendors and require Vendor Control Policies to be implemented and followed.
Ensure store is clean and ready for inspection inside and outside including restrooms.
Ensure all employees are up selling (suggestive selling) to optimize in store sales.
Attend and participate in all Training Meetings called by the Company.
Ensure all employees do not discuss pricing and pricing strategies with competitors or anyone outside of the Company.
Ensure all Fuel Surveys are completed by visiting competitor’s location.
Avoid any conversations with competitors or their employees regarding fuel prices.
Ensure that no warrants are signed or criminal proceedings instigated by any employee without the direct approval of the Vice President, the Director of Operations or Officers of the Corporation.
Refer any attempt to serve Subpoena’s or Legal Documents to the Corporate Offices.
Be proficient and knowledgeable of ordering convenience store merchandise and fuel products.
Verify surveillance cameras are working and recording prior to ending the shift.
Inform the Manager if the surveillance camera record light is not on.
Be responsible for the Safety and Security of all employees while the employees are on duty.
Operate the store proficiently in the absence of the Store Manager and be able to perform Manager and CSR’s duties.
Prioritize job duties.
Establish and maintain effective working relationships with all employees.
Maintain confidentiality of sensitive information.
Resolve personnel issues within the stores.
Report any claims of harassment of any nature to the District Manager, the Director of Operations or the Vice President immediately.
Comply with and follow all State, Federal and Municipal laws, rules, ordinances and regulations to include but not limited to: Alcohol Beverage, Tobacco and Lottery/Lotto products.