0417 - ASSISTANT MANAGER - OFFICE

GATE HR•Charlotte, NC

About The Position

The GATE Store Assistant Manager ensures customer service is the first priority for GATE operations by providing a friendly and efficient experience for our guests. Performs the duties of the store manager in their absence. Addresses and resolves adverse situations including disgruntled customers or employees, drive-offs, no-fault product policies, invalid credit cards, and broken or malfunctioning equipment. Collaborates with the Store Manager and Team Leader to control store operations and inventory. Assists customers with finding products and provides customers with product information. Stocks the coolers and shelves. Ensures a high level of cleanliness and organization at the store. Performs minor maintenance and repairs on store equipment. Operates register to process cash and credit card payments.

Requirements

Must be of legal age to sell alcohol and tobacco products
Must successfully complete a pre-employment drug screening and background check
Must be able to work a flexible schedule, including weekends and holidays
Must have a valid driver’s license
Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with customers and team members
Must be detail-oriented and have strong organizational skills
Must be able to stand for extended periods of time
Must be able to lift, carry, and move up to 50 pounds
Must be able to bend, kneel, stoop, and reach (including overhead)
Candidate must be mathematically proficient
Candidate must have strong customer service and problem-solving skills
Candidate must be capable to perform all duties of the Sales Associates and Team Leaders, including but not limited to:
Knowledgeable of store inventory
Arrive to work on time, consistently
Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Ensure team is in proper uniform as well
Hair must be clean and cut in a becoming style; management has final approval
Attend all required training, safety courses, office and departmental meetings
Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment
Ensure completion of interior and exterior housekeeping during the assigned shift
Perform minor repair and maintenance on store and pump equipment
Check in vendors, deliveries, and grocery orders
Work with the Store Manager and Team Leader to control store operations and inventory
During absence of Site Manager will process timesheets and payroll.
Address employee-relation issues and enforce compliance with company policies
Address issues at the store, including but not limited to disgruntled customers or employees, drive-offs, no-fault product policy, invalid credit cards, and broken or malfunctioning equipment

Nice To Haves

Previous leadership or supervisory experience preferred.

Responsibilities

Ensuring customer service
Performing duties of the store manager in their absence
Addressing and resolving adverse situations
Collaborating with the Store Manager and Team Leader to control store operations and inventory
Assisting customers with finding products and provides customers with product information
Stocking the coolers and shelves
Ensuring a high level of cleanliness and organization at the store
Performing minor maintenance and repairs on store equipment
Operating register to process cash and credit card payments
Maintaining a high level of cleanliness and organization at the facility
Managing inventory & daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met.
Maintaining the appearance of landscaping
Checking to see that all trashcans are emptied in the facility
Ensuring the cleanliness of all areas throughout the day
Enforcing compliance with company policies
Performing bookkeeping procedures include shift check-off, daily station reporting, and bank deposit preparation
Greeting customers and assist them in locating products
Ensuring a friendly and efficient checkout experience for customers
Contributing to a positive and supportive team environment
Performing any additional tasks requested or assigned by GATE.