Assistant Store Manager

Carters Inc. • Owings Mills, MD

13d • $21 - $27

About The Position

As an Assistant Store Manager at Carter’s, you will serve as a welcoming first point of contact for growing families, helping customers find products for babies and children and supporting them throughout their parenting journey. You will help foster an inclusive environment, develop product knowledge, and lead the store team in delivering strong customer service and business results.

The position supports the Store Manager in managing and developing the store team, executing merchandising and promotional plans, monitoring performance, and maintaining operational controls. Compensation ranges from $21.00 to $27.25 per hour based on experience and location. The job description notes that duties may be changed or reassigned at management’s discretion.

Requirements

• At least 1 year of retail or related management experience.
• High school diploma or GED.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficiency with computer and technology tools, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Nice To Haves

• Positive and solutions-oriented mindset.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers and assist them with product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience while coaching team members.
• Analyze business performance and take action to improve results by communicating and driving KPIs with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Support the Store Manager in recruiting, hiring, training, and developing the store team.
• Recognize strong performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager on merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Tuition-free GED or bachelor’s degree through the Advance You program, or English as a second language learning.
• Paid time off and holidays.
• Parental leave and adoption assistance.
• Charitable matching gifts.
• Professional and personal development and career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED