Assistant Store Manager

EZCORP • Tucson, AZ

13d • $18 - $20 • Onsite

About The Position

EZCORP is seeking a motivated and personable Assistant Store Manager to join the team at one of our EZPAWN/Value Pawn retail outlets in Tucson, Arizona. In this role, you will oversee a team of 5-15 Sales Associates while providing outstanding customer service and building strong ongoing relationships with customers. We are looking for individuals who want to learn about the pawn business and follow our career path and development plans with the aspiration of becoming Store Managers in the future. We provide a fun and fast-paced environment with competitive pay, generous bonus potential, and comprehensive benefits.

Requirements

• High school diploma or GED
• Valid driver’s license and auto insurance
• Ability to pass a criminal background check and drug test
• 5+ years experience in management, supervisory, and/or customer service
• Ability to offer and describe various solutions and their benefits to the customer
• Ability to maintain a professional appearance and demeanor

Nice To Haves

• Background of accountability for meeting targets and metrics in a performance-driven environment
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics
• Pawn experience
• Bilingual

Responsibilities

• Drive revenue and control cost to deliver budgeted operating margins
• Complete and oversee accurate and proficient sales and loans transactions
• Analyze reports on key business metrics and provide recommendations and necessary actions
• Ensure personal and team standards are met for superior customer service
• Assist with staffing and retention efforts
• Assist with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including own personal training requirements
• Assist with ensuring Team Member engagement and turnover are in line with Company expectations
• Provide direction, coaching, development and performance feedback to Team Members
• Help Team Members understand how their daily goals align with Company strategic goals
• Conduct structured 1:1s with store Team Members
• Perform daily management responsibilities
• Drive personal vehicle for business needs

Benefits

• Free Health Insurance (No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
• Competitive wages
• Bonus potential
• 401(k) w/ company match
• Generous Paid Time Off
• Paid community service time
• Team Member discount
• Progressive career path

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED