Assistant Store Manager - Whittier, CA

The Salvation Army Southern California•Whittier, CA

1d•Onsite

About The Position

The Salvation Army is seeking an Assistant Store Manager to provide customers with the best selection, exceptional service, and well-organized stores to support their spiritual, social, and rehabilitation programs. This role is accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. The Assistant Store Manager will also create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff, and implement positive and effective Work Therapy Assignments (WTA) to help Beneficiaries improve. The Assistant Store Manager takes an active role in the day-to-day operation of the store, including opening and closing procedures, point of sale operations, inventory management, merchandising standards, and donations. They assume responsibility for all day-to-day store operations in the absence of the Store Manager. This role assists the Store Manager in monitoring and analyzing key performance indicators to drive store sales and increase profitability, and in scheduling store employees, coordinating team meetings, and maintaining accurate employee payroll records. The Assistant Store Manager also assists with hiring, training, and directing the store team, and communicates personnel issues and performance results to the Store Manager. They are responsible for ensuring high levels of customer and donor satisfaction, supporting efficient back-room processing, supervising program Beneficiaries, and ensuring the protection and security of store assets. Additionally, they ensure safety measures are maintained and reported, and may be transferred or relocated to other stores based on business needs.

Requirements

High School Diploma or equivalent.
Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
Must hold a valid Driver's license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers and donors.

Nice To Haves

thrift preferred

Responsibilities

Takes an active role and partners with the Store Manager in the day-to-day operation of the store, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards, and donations.
Assumes responsibility for all day-to-day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
In the absence of Store Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
Communicate any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
BRP (Back Room Processing) – Supporting the Store Manager to ensure Back Room Processors/Warehouse Associates are working effectively and efficiently meet daily processing goals.
Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
The building must be secured during non-operating hours with alarm system arming and alert protocol.
Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager with conducting and recording mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Managers absence.
May transfer or be relocated to other stores based on business needs.
Completes all tasks (written