Assistant Store Manager - Aspen Collection

Aspen Skiing Company•Aspen or Snowmass Village, CO

23h

About The Position

The Assistant Store Manager supports daily store operations, drives team performance, and ensures a consistent, elevated guest experience across Aspen Collection retail and seasonal rental locations. This hands-on leader develops team members, executes operational priorities, and maintains exceptional service, merchandising, rental, and operational standards. In the Store Manager’s absence, the Assistant Store Manager serves as Manager on Duty and is responsible for seamless operations, team alignment, and a premium guest experience that reflects the Aspen Collection brand. This position reports to the Store Manager. The budgeted salary range is $63,000–$75,600; actual pay depends on budget and experience. Salaried roles are eligible for a bonus. Applications are considered on a rolling basis.

Requirements

High school diploma or equivalent required.
2–5 years of experience in premium retail, hospitality, outdoor retail, luxury retail, rental operations, or guest service environments.
At least 1–2 years of previous supervisory or leadership experience.
At least 1 year of experience with POS systems, cash handling, and operational reporting.
Knowledge of premium retail and seasonal rental operations, including sales drivers, guest service standards, merchandising, visual presentation, and team workflows.
Knowledge of POS systems, cash handling procedures, inventory management, and basic operational reporting.
Strong leadership and communication skills, including the ability to coach, motivate, and influence team performance.
Ability to make timely, effective operational and guest service decisions in a fast-paced, guest-focused retail environment.
Ability to deliver exceptional guest service while modeling premium hospitality and sales expectations.
Skill in conflict resolution and addressing guest concerns and performance issues professionally and constructively.
Ability to manage multiple priorities and adapt quickly in a fast-paced, seasonal retail and rental environment.
Ability to build and maintain a positive, accountable, and collaborative team culture.
Attention to detail in merchandising, operational execution, inventory accuracy, and guest interactions.
Ability to organize, prioritize, and execute responsibilities effectively while supporting store performance.
Ability to stand, walk, or be on one’s feet for extended periods; kneeling and bending may be required.
Must frequently lift, push, or pull up to 50 pounds, individually or with assistance.

Nice To Haves

College degree preferred.
Demonstrated experience managing teams in a fast-paced, high-volume retail or rental environment preferred.
Experience in premium retail, apparel, outdoor, ski, snowboard, or seasonal rental operations strongly preferred.

Responsibilities

Partner with the Store Manager to lead daily operations and team performance, assuming full operational ownership in the Store Manager’s absence.
Lead the sales floor, direct team priorities, manage guest flow, and adjust to changing needs to elevate the guest experience and maximize sales opportunities.
Model exceptional guest service, address escalated concerns, and ensure professional resolutions that build guest loyalty and reflect the Aspen Collection brand.
Drive retail and rental performance through selling behaviors, client engagement, cross-selling, and accountability for sales, conversion, average transaction value, units per transaction, and guest experience metrics.
Coach and develop associates and supervisors, provide real-time feedback, and support hiring, onboarding, and training.
Oversee rental operations, including equipment selection, fitting, presentation, safety standards, and integration with the retail guest experience.
Ensure accurate POS operations and cash handling, resolve escalated transaction issues, and reinforce team accountability.
Support inventory receiving, replenishment, transfers, and cycle counts while maintaining visual merchandising, store presentation, inventory accuracy, and brand standards.
Assist with scheduling and labor management to align staffing with business demand and maintain appropriate floor coverage.
Ensure compliance with company policies, safety standards, and operational procedures; execute opening and closing responsibilities and maintain store readiness.
Foster accountability, collaboration, continuous improvement, product knowledge, and service excellence; support company initiatives, seasonal product launches, promotional events, and community activations.
Perform other duties as assigned.