Assistant Store Manager - Aspen Collection

Aspen Skiing Company•Snowmass Village, CO

1d•$63,000 - $75,600

About The Position

The Assistant Store Manager supports daily store operations, team performance, and a consistent, elevated guest experience across Aspen Collection retail and seasonal rental locations. This hands-on leadership role develops team members, executes operational priorities, and upholds service, merchandising, rental, and operational standards. The Assistant Store Manager serves as Manager on Duty when the Store Manager is absent, ensuring seamless operations, team alignment, and a premium guest experience. The position reports to the Store Manager. The budgeted salary range is $63,000–$75,600. Actual pay depends on budget and experience, and salaried roles are eligible for a bonus. Applications are considered on a rolling basis. The position is regular, full-time, year-round, and based at multiple locations.

Requirements

High school diploma or equivalent.
2–5 years of experience in premium retail, hospitality, outdoor retail, luxury retail, rental operations, or guest service environments.
At least 1–2 years of supervisory or leadership experience.
At least 1 year of experience with POS systems, cash handling, and operational reporting.
Knowledge of premium retail and seasonal rental operations, including sales drivers, guest service standards, merchandising, visual presentation, and team workflows.
Knowledge of POS systems, cash handling procedures, inventory management, and basic operational reporting.
Strong leadership and communication skills, including the ability to coach, motivate, and influence team performance.
Ability to make timely operational and guest-service decisions in a fast-paced, guest-focused retail environment.
Skill in delivering exceptional guest service and modeling premium hospitality and sales expectations.
Skill in conflict resolution and professionally addressing guest concerns and performance issues.
Ability to manage multiple priorities and adapt in a fast-paced, seasonal retail and rental environment.
Ability to build and maintain a positive, accountable, collaborative team culture.
Attention to detail in merchandising, operations, inventory accuracy, and guest interactions.
Ability to organize, prioritize, and execute responsibilities while supporting store performance.
Ability to stand, walk, or be on one's feet for extended periods; kneeling and bending may be required.
Ability to frequently lift, push, or pull up to 50 pounds, individually or with assistance.

Nice To Haves

College degree.
Experience managing teams in a fast-paced, high-volume retail or rental environment.
Experience in premium retail, apparel, outdoor, ski, snowboard, or seasonal rental operations.

Responsibilities

Partner with the Store Manager to lead daily operations, align priorities, execute plans, and oversee store operations in the Store Manager’s absence.
Lead the sales floor, direct team focus, manage guest flow, and adjust priorities to provide an elevated guest experience and maximize sales opportunities.
Model exceptional guest service, provide personalized service, and resolve escalated guest concerns professionally.
Drive retail and rental performance through selling behaviors, client engagement, cross-selling, and accountability for sales, conversion, average transaction value, units per transaction, and guest experience metrics.
Coach, develop, and provide real-time feedback to associates and supervisors; support hiring, onboarding, and training.
Oversee rental operations, including equipment selection, fitting, presentation, safety, and integration with the retail guest experience.
Ensure accurate POS operations and cash handling, resolve escalated transaction issues, and reinforce accountability.
Support receiving, replenishment, transfers, and cycle counts while maintaining visual merchandising, store presentation, inventory accuracy, and brand standards.
Assist with scheduling and labor management to align staffing with business demand and maintain appropriate floor coverage.
Ensure compliance with company policies, safety standards, and operating procedures, including opening and closing duties and store readiness.
Foster accountability, collaboration, continuous improvement, product knowledge, and service excellence; support company initiatives, seasonal product launches, promotional events, and community activations.
Perform other duties as assigned.