Assistant Store Manager

Goodwill of Central and Northern Arizona•Frederick, MD

25d•Onsite

About The Position

The Assistant Store Manager leads daily sales-floor operations at a Goodwill of Central and Northern Arizona (GCNA) Retail Store location and assists with production-room leadership as appropriate. The role supports Goodwill’s mission of ending unemployment and is responsible for people leadership, store operations, customer service, financial management, inventory control, donation processing, and Team Member training and development. The starting pay is $47,000 annually, with eligibility for a monthly performance bonus of up to $1,000 based on performance goals. The role acts as a key holder, closing shift manager, and backup to the Store Manager. Travel to other GCNA locations may be needed to assist stores or attend training and development classes, and transfers between stores may occur based on business needs. A comprehensive Total Rewards package becomes available on the first day of the month following 60 days of employment.

Requirements

At least one year of work experience in retail management.
At least one year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers, and de-escalate customer situations by finding appropriate solutions.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Lead day-to-day sales-floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
Serve as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend training and development classes; transfer to different stores as business needs require.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to support business goals and compliance with applicable policies, procedures, and regulations.
Build a high-performing team and manage performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and Team Member development.
Play a critical role in company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.