Assistant Store Manager

Goodwill of Central and Northern Arizona•Sykesville, MD

25d•Onsite

About The Position

The Assistant Store Manager leads the daily operations of the sales floor at a Goodwill of Central and Northern Arizona (GCNA) retail store and may assist with production-room leadership as appropriate. The role supports Goodwill’s mission of ending unemployment through effective store operations, customer service, financial management, inventory control, donation processing, and training and development of Team Members. The Assistant Store Manager acts as a key holder, closing shift manager, and backup to the Store Manager. Travel to other GCNA locations, attendance at training and development classes, and transfers between stores may be required based on business needs. The role includes building and developing a high-performing team, managing performance and staffing, supporting company culture and change initiatives, and partnering with internal support areas and community organizations. The position models Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.

Requirements

One year of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is items, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers, and de-escalate customer situations by finding appropriate solutions.
Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Lead day-to-day sales-floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
Act as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer to different stores as business needs require.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to advance business goals and ensure compliance with applicable policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Play a critical role in company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.