Assistant Store Manager

O'Reilly Auto Parts•Geneseo, IL

7d•$15 - $20

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The Assistant Store Manager manages the store when the Store Manager is absent or when working opposing shifts, and leads store team members in serving customers. Bilingual candidates are encouraged to apply. This role helps maintain a strong customer experience, supports team member hiring, coaching, training, and scheduling, and ensures that transactions, orders, merchandise, and store procedures are handled accurately and efficiently. It also performs store opening and closing duties and assists with maintaining the building, parking lot, signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom floor, including execution of customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring team members, and keeping team members current on individual training.
Assist with recruiting and hiring tasks, schedule and participate in interviews, evaluate candidates, and collaborate with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is properly processed or staged.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow company policies, including posted schedules, management approval of schedule changes, and correct clock-in and clock-out procedures.
Perform store opening and closing duties, including end-of-day procedures; verify and secure money and deposits; prepare bank deposits as needed; ensure night security lights are on; lock doors and secure the building; arm or disarm security alarms; and check, secure, and lock delivery vehicles in a designated secure area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.