Assistant Store Manager
About The Position
Assistant Managers drive sales, services, and customer engagement in the store while ensuring the store is ready for business. They build customer relationships that foster loyalty, provide total solutions to meet customer needs, and grow the business. They guide their team in creating a positive, inclusive, and collaborative environment that helps customers achieve their goals. The Assistant Store Manager provides leadership in community engagement, customer service, sales, and team development. They develop a high-performing team focused on an exceptional store experience, consultative selling, conversions, and total solutions. The role shares responsibility for store operations and cost control, acts as Floor Leader, and champions company initiatives while adapting to changing responsibilities. This is a full-time position. Compensation is based on qualifications and experience, and the role is eligible for a bonus plan. Staples does not sponsor applicants for work visas for this position.
Requirements
- At least 2 years of experience managing a sales team in retail or the services industry.
- Experience managing and coaching a team in a customer-centric, solutions-based environment.
- Ability to engage with customers and understand their needs.
- Strong communication, organization, and planning skills, with adaptability to changing business priorities.
- Ability to review results against business goals and strategies and deliver plans for growth and improvement.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act honestly and with integrity regarding customer and business information.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.
Nice To Haves
- Experience using financial metrics to track sales progress and drive profitable sales and margins.
- Ability to network and engage with the community.
Responsibilities
- Provide leadership in community engagement, customer service, sales, and team development.
- Ensure the store culture reflects Staples values and its commitment to the community.
- Develop a high-performing team focused on exceptional store experiences, consultative selling, conversions, and total solutions for customers.
- Coach, train, and use role-playing to help the team deliver results.
- Attain sales and services goals, profit margin goals, and store-operations execution targets.
- Establish a business cadence for sales readiness.
- Provide daily direction on merchandising opportunities in the store.
- Partner with the General Manager to delegate operational tasks.
- Share responsibility for total store operations and cost control, and act as the Floor Leader.
- Champion company initiatives and adapt to changing business priorities and responsibilities.
- Review results against business goals and strategies and deliver plans for growth and improvement.
- Engage customers, understand their needs, and manage conflict in a reasonable, cooperative, and nonconfrontational manner.
Benefits
- Generous paid time off
- Career development program
- Weekly pay
- Bonus plan eligibility
- 401(k) with company match
- Full medical insurance
- Dental insurance
- Vision insurance
- Associate discounts on in-store and online merchandise, services, and warranty plans
- Discounts at hundreds of retailers, restaurants, and more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
