Assistant Store Manager
About The Position
The Assistant Store Manager supports daily operations at one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps maintain high standards of facility cleanliness and operational excellence while building customer relationships through in-person and phone interactions. The Assistant Store Manager follows a structured sales process and manages customer accounts. The position includes customer service and sales duties, site upkeep and safety inspections, account and payment administration, and travel between locations or to make daily bank deposits as needed. The role involves both indoor and outdoor work and a range of physical tasks.
Requirements
- At least 1 year of customer-facing work experience.
- A current valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
- Ability to perform indoor and outdoor responsibilities with varying physical demands and exposure to seasonal weather conditions.
- Ability to regularly stand, walk, climb stairs, bend, sit, and lift or move items up to 35 lbs.; occasionally lift or move items up to 50 lbs.
Nice To Haves
- Sales experience preferred.
- College education is a plus.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Maintain cleanliness through continuous site maintenance, including sweeping, mopping, and grounds maintenance in the office, storage buildings, and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees to support the company culture.
- Perform additional duties as assigned.
Benefits
- Daytime hours and potential Sundays off, depending on location.
- Growth opportunities throughout the U.S.
- Competitive starting pay.
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match with Traditional and/or Roth choices.
- Medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
- EXTRA Healthy Wellness Program with rewards toward the medical premium.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
