Assistant Store Manager

CNG Holdings, Inc.•North Augusta, SC

13d

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about financial products and services, responds to inquiries and concerns, processes transactions, handles cash, and follows applicable regulations and company procedures. The position works in a call center, retail, or office environment and may require travel among stores in an assigned district, travel to neighboring districts, and overnight travel. The role requires working assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Reliable personal transportation in accordance with company policy; public transportation or transportation from family or friends may not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Ability to travel to all stores in the assigned district using a personal vehicle; may be asked to travel to neighboring districts and may require overnight travel.
Ability to work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations (DDO), or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or regional volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and help diffuse customer complaints.
Handle and count currency, cash, and coins, including managing a cash drawer, counting deposits, and moving cash from a secure safe to a cash drawer; may make bank deposits or pickups.
Balance individual batch receipts against store sales reports at the end of the day and assist in resolving over/short discrepancies.
Perform customer verifications to validate presented information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district using a personal vehicle; may travel to neighboring districts and may need to stay overnight.
Work assigned shifts as scheduled.
Perform other duties as assigned.