Retail Assistant Store Manager - Times Square

POP MART Americas•Manhattan, NY

1d•Onsite

About The Position

POP MART is seeking an Assistant Store Manager with previous experience to support all operational and customer-facing tasks in store. This role is responsible for store opening and closing operations, ensuring all store operations run smoothly, and providing an excellent in-store experience. The ideal candidate will have a strong attention to detail, be an expert in store processes, identify opportunities for improvement, and communicate barriers to the Store Manager. The position reports to and receives functional guidance from the Store Manager.

Requirements

Retail industry knowledge, skills, and abilities
Confident and comfortable engaging customers to deliver great customer experience
More than 2 years of store leadership experience in retail
High level of ethics, values, integrity, and trust
Experience working independently in an ambiguous environment with minimal supervision.
Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
Ability to adapt to a fast-paced environment and implement new standardization directives
High School Diploma
Must be 18 years old or older

Nice To Haves

You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks.
Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.

Responsibilities

Manage a team of Brand Associates setting expectations, goals, and develop talent
Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience
Maintain a clean, organized, and safe store environment for customers, employees, and store products
Focused on providing positive customer and employee experience
Set high store standards that reflects company brand image, values, and culture
Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
Drive sales of company key products such as Blind boxes, MEGA, and accessories
Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
Works closely with Inventory ASM to determine BOH and warehouse inventory levels
Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.