Assistant Store Manager - Charlotte, NC

Portland Leather Goods•Charlotte, NC

23h•Onsite

About The Position

At Portland Leather Goods, we prioritize the character and kindness of our hires, alongside their skills and experience. As our Retail Assistant Store Manager, you will be the Store Manager's key support, helping to create lasting customer memories, supporting the retail team daily, and assisting with all store operations. We seek an optimistic individual who can foster a positive work environment by managing and supporting each team member based on their unique needs and strengths. This role requires availability for up to 40 hours per week, including weekends and flexibility for overtime as business demands dictate at our Charlotte Premium Outlets location.

Requirements

High school diploma or higher
Availability to work up to 40 hours per week, with weekend availability and flexibility to work overtime as needed to meet business demands
Minimum of 3 years' experience in retail, store operations, and customer experience
Minimum 2 years experience in a retail managerial role
Possesses a true passion for customer success
Familiarity with POS systems and the ability to learn new systems, Shopify experience is a plus!
Excellent leadership and motivational skills; must excel at providing direction
Excellent communication, organizational, leadership, and time/project management skills
Flexibility in scheduling to meet customer needs with a short turnaround
Ability to move merchandise with appropriate equipment to and from backroom and sales floor
Ability to place and arrange items on all shelves and racks
Ability to climb and descend ladders while carrying merchandise
Ability to lift 30 pounds or more with assistance
Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
Ability to stand, walk, kneel, or balance for a duration of time
Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

Nice To Haves

Shopify experience

Responsibilities

Lead by example in providing exemplary customer service
Assist in organizing, planning and implementing strategy for the retail operation to run smoothly
Coordinate store day to day operations
Ensure store schedules and objectives are met by employees
Have comprehensive understanding of company goals and growth
Proactively work to improve the retail operation and build upon current systems
Calmly communicate in stressful situations and provide guidance to staff
Be capable of having difficult conversations in order to maintain a healthy space for both staff and customers
Foster a work environment of positivity and inclusivity
Update store displays based on season and inventory needs
Effectively communicate store needs to the Store Manager
Support the Store Manager in hiring, mentoring, and retaining retail staff
Coordinate and execute events, sales, and promotions