Service Manager - Charlotte, NC
Great Lakes Petroleum•Charlotte, NC
•Onsite
About The Position
The Service Manager is responsible for supervising service technicians and performing technical and administrative work for the servicing, maintenance, and repair of vehicles, ensuring all company and safety policies are followed.
Requirements
- Proven field service experience
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to drive to various locations for necessary work
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Will be required to obtain a CDL
Responsibilities
- Provide service and customer support during field visits or dispatches
- Manage all onsite tank installations, repairs, maintenance and test tasks
- Maintain service spreadsheet and order equipment as needed
- Diagnose errors or technical problems and determine proper solutions
- Operate vehicle in a safe manner
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Monitor billing and code invoices
- Ability to professionally resolve any customer and/or staff member complaints/issues
- Maintain permits for bulk plants
- Build positive relationships with customers
- On call required for contaminations, marine and spills
- May travel out of town/state for projects
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
