Assistant Store Manager

Extra Space Storage • Stanhope, NJ

11d • Onsite

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure the facility meets cleanliness standards and delivers operational excellence, while building customer relationships through in-person and phone interactions, following a structured sales process, and managing customer accounts. This position works across multiple stores in the district. The office closes at 6 p.m., and the listed location is closed on Sundays.

Requirements

• At least 1 year of customer-facing work experience.
• A current, valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site upkeep, including sweeping, mopping, and grounds maintenance across the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Perform additional duties as assigned.

Benefits

• Daytime hours, with the potential for Sundays off depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED