Assistant Store Manager - East Springfield

TD • Springfield, MA

5d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for the day-to-day service, sales, and operational objectives of a store. The role leads a team in growing and deepening customer relationships through convenient service, advice, and personalized experiences. The Assistant Store Manager can lead a store with minimal direction and make decisions about daily work on the teller line or platform.

The role leads colleagues in achieving store and individual objectives, provides work direction and coaching, oversees complex advice and sales activities, and ensures that customer interactions and operational activities comply with policies and regulations. It delivers end-to-end financial advice, supports business growth through leads and referrals, resolves escalated issues, and represents TD in the community.

The Assistant Store Manager is also responsible for operational soundness, risk mitigation, audits, team performance and development, colleague scheduling, and maintaining a professional and compliant store environment. The position is classified as a loan originator and mortgage loan originator role and requires eligibility for applicable employment and NMLS registration standards, along with satisfactory required background and credit checks.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a mortgage loan originator under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit checks, and required applicant disclosures or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in achieving individual and store objectives and delivering strong customer and colleague experiences.
• Provide day-to-day leadership and work direction to ensure efficient, personalized service and advice while maintaining regulatory compliance.
• Coach colleagues in advice strategies, product knowledge, customer service, and proactive recommendations based on customer needs.
• Deliver end-to-end financial advice, provide customers with financial management information and tools, and identify opportunities for referrals and business growth.
• Manage leads, customer outreach, appointments, and lead prioritization, including self-generated, partner, retail-to-retail referral, and campaign leads.
• Handle critical, high-risk, or escalated customer issues and identify ways to prevent recurring problems.
• Participate in community events and promote the TD brand while supporting community needs.
• Maintain colleague scheduling to meet customer demand and compliance requirements.
• Promote strong referrals and partnerships between transaction colleagues, platform bankers, and other partners.
• Maintain a professional and inviting store environment and ensure the lobby and frontline meet internal, external, marketing, premises, and regulatory requirements.
• Lead operational compliance across teller and platform operations and oversee the completion and quality of daily processes and transactions.
• Support store efficiency, policy adherence, audit readiness, and operational excellence planning.
• Perform or oversee store operations such as account maintenance, wire transfers, opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Identify and mitigate risk, audit compliance and operational soundness, escalate non-standard or high-risk activities, and ensure accurate documentation and due diligence.
• Support process improvement and ensure compliance with the Bank Code of Conduct and applicable policies and procedures.
• Lead a high-performing team through feedback, performance reviews, coaching, development, and timely performance management.
• Contribute to team performance objectives, monitor and address performance, and recognize achievement.
• Share expertise and information, encourage effective working relationships, support escalation of challenges, and facilitate change.
• Participate in recruitment and selection and promote a diverse, fair, and equitable team environment.
• Act as a brand champion for the business area and the bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager