Assistant Store Manager

Asurion • Glendale, AZ

2d • Onsite

About The Position

The Assistant Store Manager supports the Store Manager with daily store operations, customer experience, repair performance, inventory management, and team development. This hourly, non-exempt leadership role is the Store Manager’s second-in-command and helps ensure efficient, consistent operations in alignment with company standards. The role requires proficiency in front-of-house operations, repair processes, repair queue management, and day-to-day store execution. The Assistant Store Manager provides hands-on support to technicians and front-of-house team members, delegates tasks, supports onboarding and training, and may work across market locations as needed to maintain business continuity and customer service levels. The position is based in South Peoria, Arizona, and pays $25.85 per hour plus commission. The role is eligible for overtime under applicable wage and hour requirements and for incentive compensation under the current Store Lead ICP structure, with performance-based earnings tied to applicable operational, customer, repair, and sales metrics. Reliable transportation to the assigned work location is required, and occasional travel between company locations during the workday may be required.

Requirements

• Proficiency in front-of-house operations, repair processes, repair queue management, and day-to-day store execution.
• Proficiency in all required repairs and ability to assist with technical execution and repair quality.
• Ability to delegate tasks, manage repair flow, and support team productivity.
• Strong customer service presence and ability to support escalations and coach team members.
• Ability to support onboarding, training, and development of new and existing team members.
• Reliable transportation to the assigned work location.
• Ability to flex across market locations as needed; occasional travel between company locations during the workday may be required.
• Professionalism, accountability, consistency, and a reliable operational leadership approach.

Responsibilities

• Support the Store Manager in daily operations, including opening and closing, customer flow, repair intake and completion, and front-of-house execution.
• Help ensure company processes, operational standards, customer experience expectations, and repair procedures are followed consistently.
• Delegate daily tasks and align the team on priorities, service levels, repair commitments, and customer needs.
• Monitor store workflow and help resolve issues affecting productivity, customer experience, or repair turnaround time.
• Maintain awareness of store performance, labor coverage, customer demand, repair volume, and operational needs.
• Work at other company locations within the designated market as business needs require; occasionally travel between locations during the workday.
• Maintain proficiency in required repairs and repair-related processes.
• Support technicians with troubleshooting, quality standards, job completion, and adherence to repair processes.
• Manage and prioritize the repair queue to support timely service, accurate communication, and efficient completion.
• Review repair tickets and job statuses for accuracy, follow-through, and customer communication.
• Partner with the Store Manager to identify repair performance gaps and support coaching or process improvements.
• Help maintain repair quality, productivity, and operational consistency across the team.
• Support front-of-house operations, including customer check-in, diagnostics, sales conversations, claims support, repair updates, and customer issue resolution.
• Model strong customer service and reinforce service expectations with the team.
• Assist with customer escalations and service exceptions within company guidelines.
• Help maintain a professional, organized, customer-ready store environment and promote a customer-focused culture.
• Support inventory management, including parts organization, cycle counts, inventory accuracy, and shrink prevention.
• Help ensure parts availability supports repair demand and customer commitments.
• Follow company standards for inventory handling, receiving, transfers, returns, and reconciliation.
• Identify inventory issues or gaps and communicate them to the Store Manager or appropriate support teams; maintain accurate inventory processes and documentation.
• Support onboarding by helping new team members learn store processes, front-of-house expectations, repair workflows, and customer experience standards.
• Train and develop technicians and store team members through hands-on coaching, observation, and feedback.
• Reinforce daily expectations, task ownership, repair standards, and operational accountability; serve as a resource and lead by example.
• Assist the Store Manager in identifying training needs and supporting team readiness.
• Participate in daily communication, huddles, and follow-up to drive team alignment and execution.
• Balance hands-on repair and front-of-house support with leadership responsibilities, maintaining ownership of store readiness, inventory accuracy, repair execution, and customer experience.

Benefits

• Eligible for overtime in accordance with applicable wage and hour requirements.
• Eligible for performance-based incentive compensation under the current Store Lead ICP structure, tied to applicable operational, customer, repair, and sales performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed