Assistant Store Manager - Store 1638

Monro Inc. • National City, CA

19h

About The Position

The Assistant Store Manager supports the daily leadership and operations of a Monro automotive service and tire store. The role helps lead, coach, and develop store teammates; supports sales and service goals; and promotes tire and automotive service products to provide a quality guest experience. The position also assists with staffing, scheduling, inventory, expense control, shop operations, vehicle service coordination, guest relations, and maintaining a safe, clean, guest-ready store. The job description identifies the Store Manager as reporting to the District Manager, but does not specify the Assistant Store Manager’s reporting relationship.

Requirements

• High school diploma or equivalent.
• Demonstrated leadership experience in a retail or sales environment.
• Proven ability to manage, drive, and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve goals and objectives.
• Ability to problem-solve and manage inventory, merchandising, and customer service.
• Communication skills to effectively communicate with teammates and guests.
• Complete required Monro training within the provided guidelines and timing.
• Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

• Develop sales and technical teammates to deliver a consistent five-star guest experience.
• Assist with developing and implementing sales plans and achieving sales goals through knowledge of services, products, and the automotive industry.
• Introduce tire and service products to guests to support sales, satisfaction, and loyalty.
• Train and develop teammates in shop operations and guest services, and help maintain a productive sales environment.
• Provide direction and oversight to technicians and assist with services and repairs as needed.
• Support recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
• Help control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
• Manage inventory, including pulling tires and parts, unloading, and stocking.
• Audit courtesy inspections performed by teammates.
• Maintain the store in clean, excellent, and guest-ready condition according to company standards.
• Schedule guest appointments and assign teammates according to skill level to support timely completion of services and repairs.
• Recommend appropriate tire and service products and sales promotions to help achieve sales goals.
• Address guest needs related to sales, service, complaints, and adjustments.
• Build guest relationships to support satisfaction, loyalty, and retention.
• Assist teammates in explaining repair and service needs to guests.
• Follow company policies and procedures and applicable governmental, environmental, ANSI, and OSHA standards; consistently use required safety practices.
• Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
• Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
• Perform other assigned and required duties.

Benefits

• Performance-based incentives.
• Paid vacation and holidays for full-time teammates.
• Reimbursement for ASE certifications.
• 401(k) eligibility immediately upon hire.
• Direct deposit.
• Employee discounts.
• Healthcare, vision, and dental coverage for full-time teammates.
• Employee Access Perks.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED