Assistant Store Manager - Store 1638

Monro•National City, CA

12h

About The Position

The Assistant Store Manager is an hourly role that provides day-to-day leadership to store teammates, including General Service Technicians, Technicians, and Guest Care Specialists. The position supports Monro’s vision of becoming America’s leading auto service and tire service centers by promoting products and services and delivering quality automotive service to guests. The role involves developing teammates, supporting sales and service operations, overseeing store staffing and expenses, maintaining inventory and store standards, and ensuring safe, compliant work practices.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Ability to complete all required Monro training within the provided guidelines and timelines.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans and ensure sales goals are achieved through knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates on shop operations and guest services, and support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, clean and guest-ready according to Monro standards.
Schedule guest appointments and assign teammates according to skill level to support timely vehicle services and repairs.
Recommend appropriate tire and service products and promotions to help achieve sales goals.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in explaining repair and service needs to guests.
Follow company policies and procedures and applicable governmental, environmental, ANSI, and OSHA standards.
Consistently follow safety standards established in training, policies, and procedures.
Maintain technical knowledge and proficiency by completing required Monro University courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other assigned and required duties.