Assistant Store Manager

Genuine Parts Company•Wood Dale, IL

13d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of becoming the dominant parts supplier in the market. This role is a primary support to the Store Manager across store functions while maintaining active, customer-facing sales responsibilities. It oversees store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other tasks. The Assistant Store Manager coaches team members, monitors progress, and steps in when needed to maintain standards, provide coverage, and support store continuity. The position is designed as a developmental pathway to becoming a Store Manager. Overtime may be scheduled based on business need, and keyholder duties may include opening and closing the store. The role partners with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance. It may include responsibility for direct reports and influence over labor planning and its financial impact. The Assistant Store Manager sells to and builds relationships with retail and wholesale customers, models customer-service and operational standards, and may handle administrative tasks such as scheduling input, compliance documentation, performance tracking, and reporting. The role monitors store metrics, supports training and performance management across store functions, develops team members, and promotes safety, asset protection, operational adherence, and continuous improvement. The work takes place in a retail and warehouse environment with frequent customer interaction. It involves extended periods of standing and walking, lifting and moving parts or equipment up to approximately 60 pounds, frequent bending, stooping and reaching, and use of ladders or stools. Hand trucks, dollies, and hydraulic lifts may be used. The fast-paced work requires multitasking, attention to detail, and visual accuracy when identifying part numbers and sequences. The starting hourly rate is $15.00; starting rates for other positions are based on individual skills, experience, and qualifications.

Requirements

High school diploma or equivalent.
Experience in the automotive aftermarket service industry or automotive hobby/DIY world, or willingness to learn about automotive products and work.
Leadership experience.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Customer-centric approach toward both external and internal customers.
Ability to meet the physical demands of extended standing and walking, lifting and moving parts or equipment, and frequent bending, stooping, and reaching.

Nice To Haves

Technical or trade school courses or degree completion.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision shop, or management in a fast food, restaurant, or convenience store.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Sell to and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer-service standards.
Execute or oversee store opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination.
Set expectations, coach team members, monitor outcomes, and assist with tasks when necessary to maintain standards and continuity.
Support talent development through coaching and mentoring team members for advancement.
Promote adherence to safety, asset protection, and operational processes, and support continuous improvement initiatives.