Assistant Store Manager - Internal

Eaze•South Pasadena, FL

2d•Onsite

About The Position

Responsible for supporting the Store Manager in overseeing the daily operations of the store, ensuring high levels of customer satisfaction, and maintaining and enforcing the Company's policies and procedures.

Requirements

1+ or more years of management experience in a retail store environment, leading a team of people
Strong communication and interpersonal skills
Excellent customer service experience
Reliable, Professional, and Trustworthy
Ability to work in a fast-paced environment with a sense of urgency
“Whatever it takes” mentality; desire to go above and beyond
Must have the flexibility to work days/nights/weekends/holidays
Excellent organizational skills
Efficient in Google and Microsoft Office
High school diploma/GED required
Willing and able to submit fingerprints for a Level 2 background screening upon hire

Nice To Haves

METRC experience preferred

Responsibilities

Ensuring high levels of customer satisfaction through excellent customer service, leading by example and supporting with training the retail staff on customer service standards
Maintains a positive attitude that creates a positive work environment
Maintains technical industry knowledge and product knowledge, trains staff on products in-store
Ensure compliance with legal requirements and complete store and MED evaluations
Responsible for the proper and accurate use and training of the POS, cash handling, safe audits, and change drops
Upholds and enforces the Company policies and procedures, and effectively trains new staff on the policies and procedures
Managing and motivating store staff by coaching and training
Addresses and communicates any employee performance issues to the Store Manager
Responsible for accurately and efficiently receiving and processing orders
Upholds visual merchandising standards, checking that proper signage, price tickets, marketing materials, etc., are visible and updated
Responsible for opening and closing the store, and ensuring daily coverage (2 Fridays and 2 Saturdays per month, 2 closing shifts per week)
Effectively leads and maintains communication at the store level
Responsible for maintaining a clean, neat, and well-stocked store as well as ensuring general housekeeping duties are upheld
Maintain store security, use of the NVR cameras, and ensure all customers are screened at the entrance
Responsible for assisting and scheduling the proper staff for inventory audits with the Ops team
Responding effectively to customer complaints and inquiries
Respond to any emergency action items and issues, such as pulling NVR footage
Approves any product discounts