Assistant Store Manager

Lindt & Sprüngli•Asheville, NC

24d•$20

About The Position

The Assistant Store Manager assists the Store Manager in achieving or exceeding the store’s sales plan while ensuring profitable operations and superior customer service. The role involves managing and developing store resources, including personnel, merchandise, cash, budgets, and facilities. The Assistant Store Manager assumes supervisory responsibility when the Store Manager is absent.

Requirements

Proven sales background.
Demonstrated selling skills.
Proven success in a supervisory role, preferably in specialty retail.
Basic math and/or accounting skills.
At least 1 year of prior retail management experience, preferably in a premium specialty environment.
Prior experience with a computerized POS system.
Must be available to work nights, weekends (Saturday and Sunday), and holidays.
Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
Ability to climb, balance, stoop, kneel, crouch, and reach with arms.

Nice To Haves

Working knowledge of outreach and corporate selling programs.

Responsibilities

Partner with the Store Manager to achieve or exceed weekly, monthly, and annual sales budgets.
Model company standards and core competencies, including leadership, commitment, passion, sales focus, and drive for results.
Understand the store’s sales mission and communicate it to staff in actionable terms.
Understand and communicate store metrics and performance.
Motivate staff, build brand commitment, and hold staff accountable for key performance indicators and sales opportunities.
Identify and pursue external sales opportunities, including business-to-business contacts, networking events, and marketing opportunities.
Manage inventory levels in line with store trends, sales demand, and quality assurance guidelines while minimizing out-of-stocks, overstocks, and dated product.
Assist with recruiting qualified individuals and networking to identify candidates for the store and district.
Train and develop staff to meet company standards, achieve daily operational and sales goals, demonstrate effective sales techniques and product knowledge, and represent the brand accurately.
Escalate issues to the Store Manager and Retail District Manager in a timely and effective manner.
Partner with the Store Manager to meet company standards for operational controls, including inventory and shrink, cash management, audit compliance, payroll and labor management, scheduling, expense control, and quality assurance.
Follow company directives accurately and promptly.
Assume supervisory responsibility in the Store Manager’s absence.