ASSISTANT STORE MANAGER

Goodwill Industries of Arkansas•Little Rock, AR

25d•$21 - $0•Onsite

About The Position

The Assistant Store Manager assists the Store Manager with day-to-day store operations and performance, helping the store meet or exceed budget while complying with company standards, policies, and procedures. In the Store Manager’s absence, this role is responsible for store operations, employees, banking, and customer and donor inquiries or complaints. The position may involve occasional travel within Arkansas, frequent physical exertion, and exposure to unfit donated goods.

Requirements

High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area, such as data processing, clerical/administrative work, or equipment operation; two years of related experience and/or training; or an equivalent combination of education and experience.
Ability to communicate information effectively and respond to questions in person-to-person and small-group situations with customers, clients, the general public, and other employees.
Valid driver's license.
Intermediate 10-key skills.
Basic accounting software skills.

Responsibilities

Supervise staff and provide oral and written communications about work performance as needed.
Assist with interviewing applicants and orienting new hires as needed.
Maintain personnel files securely.
Ensure proper customer service for donors and customers, and assist in developing additional donors.
Motivate employees to meet production guidelines.
Monitor and control the receiving, pricing, display, and sale of merchandise within price ranges established by Goodwill management.
Keep the store’s interior and exterior adequately stocked and attractive.
Balance cash register receipts, prepare daily bank deposits, and maintain daily transaction records; make bank deposits as needed.
Make bank deposits alone using a personal or company vehicle.
Operate the cash register, accept payments, and authorize voids, returns, exchanges, and merchandise credits.
Ensure proper rotation of merchandise.
Manage loss control by observing customers and employees, reporting suspicious activity to the Loss Prevention Director, and ensuring items are not given away without authorization.
Complete personnel and payroll records and other day-to-day operational paperwork in the Store Manager’s absence.
Maintain a clean and safe store, processing area, and/or donation center through good housekeeping or delegation of those tasks.
Ensure daily sales reports are submitted as directed by the manager.
Maintain employees’ daily attendance records and forward absence and vacation requests to the VP of Donated Goods in the manager’s absence.
Ensure the store is open and operating during designated hours.
Observe safety procedures and personnel policies and ensure compliance by employees, community service workers, volunteers, and trainees.
Serve as a positive role model for employees, trainees, and customers in professional development.
Perform other related duties as required or assigned.