Assistant Store Manager

O'Reilly Auto Parts•New Kensington, PA

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving retail and professional customers. Bilingual candidates are encouraged to apply, with Spanish especially desired.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including execution of customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager in setting team member goals, providing feedback, coaching and mentoring team members, and ensuring they stay current on individual training.
Assist with recruiting by scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members comply with company policies, including posted schedules, management approval for schedule changes, and accurate clock-in and clock-out practices.
Perform store opening and closing duties, including end-of-day procedures; verify and secure money and deposits; prepare bank deposits as needed; check night security lighting; lock doors and secure the building; arm or disarm alarms; and check and secure delivery vehicles in a designated area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.