Assistant Store Manager

Psycho Bunny•Boca Raton, FL

9d•Onsite

About The Position

The Assistant Store Manager strategically manages and promotes a sales culture in a retail environment to achieve or exceed sales, KPI, and profitability goals through short- and long-term planning and expense control. Reporting to the Store Manager, this role helps ensure a consistently high customer experience in the store, aligned with Psycho Bunny’s core values and service standards. The position is based at Boca Town Center and requires a flexible schedule, including nights, weekends, and holidays. The Assistant Store Manager may be required to open and close the store as needed.

Requirements

At least 3 years of experience in a similar retail management role.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

Support the Store Manager with day-to-day store operations to meet key performance indicators and profit-and-loss expectations.
Support recruitment, training, development, and succession planning for high-performing, results-driven team members.
Communicate and demonstrate the brand’s values, attitude, and culture.
Help implement programs, policies, routines, seasonal initiatives, and specific store needs as directed by the Store Manager.
Work with the Store Manager to develop and execute clear action plans, objectives, deliverables, and timelines for the store.
Support training and execution across business operations, sales, and customer service to ensure employees meet Retail Standards.
Coach and support team members to deliver a strong guest experience, assess guest needs, provide product education, and support transactions and omnichannel programs such as buy online, pickup in store, phone sales, and ship from store.
Support recruiting, hiring, onboarding, training, and performance management activities.
Engage in career discussions to help team members understand opportunities for career and personal growth at Psycho Bunny.
Move dynamically on the sales floor to assess and fulfill the needs of the business, team, and guests.
Resolve guest feedback and emerging issues, including escalations and emergency requests, and help make things right for guests.
Carry out applicable health and safety requirements with the Store Manager.
Build supportive and productive relationships with team members, with a focus on personal and professional development.
Work a flexible schedule that includes nights, weekends, and holidays; open and close the store as needed.