Assistant Store Manager

USR Team Franchise of Pet Supplies Plus•Franconia, VA

13d•Onsite

About The Position

Join USR Holdings, a proud franchisee of Pet Supplies Plus, where we’re passionate about helping our neighbors care for their furry friends. We’re looking for experienced retail leaders who are excited to become experts in pet nutrition, care, and supplies—and who thrive on building genuine relationships with customers and the community. As an Assistant Store Team Leader (ASTL), you’ll support the Store Team Leader in driving store performance, team development, and customer satisfaction. You’ll lead by example, coach team members, and ensure the store operates efficiently and meets company goals.

Requirements

2+ years of retail management experience (pet industry preferred).
Proven leadership and team development skills.
Strong communication and sales abilities.
Passion for pets and helping people.
Ability to meet goals and follow through on objectives.
Ability to work flexible shifts including nights and weekends.
Physical ability to lift up to 50 lbs. and stand for long periods.

Responsibilities

Deliver outstanding customer service and ensure every Neighbor feels welcomed and appreciated.
Support hiring, onboarding, training, and performance management of store team members.
Lead daily huddles and one-on-one meetings to foster communication and accountability.
Drive sales, margin, and operational goals including inventory accuracy and labor cost control.
Promote Preferred Brand sales and maintain merchandising standards.
Ensure compliance with safety and loss prevention policies.
Maintain awareness of product knowledge, promotions, and advertising.
Assist in scheduling, inventory management, and operational checklists.
Respond promptly to performance issues and support team development.