Assistant Store Manager

Carter's•Owings Mills, MD

13d

About The Position

As an Assistant Store Manager at Carter’s, you will be a first point of contact for growing families, helping customers find products for their parenting journey while fostering a welcoming and inclusive environment. You will educate yourself and others about product styles, features, and benefits, and support the Store Manager in leading the store team and delivering a strong customer experience. The role includes workforce management, customer service, coaching, business analysis, team development, merchandising, promotional planning, and operational controls. The position requires the ability to meet physical demands including lifting up to 40 pounds and standing or walking for extended periods. Availability may include days, nights, weekends, and holidays, with at least two closing shifts per week.

Requirements

At least 1 year of retail or related management experience.
High school diploma or GED.
Positive, solutions-oriented mindset.
Effective and professional verbal and written communication skills.
Demonstrated leadership, supervisory, and customer engagement skills.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability may include days, nights, weekends, and holidays as scheduled, including a minimum of two closing shifts per week.

Responsibilities

Execute workforce management to ensure a genuine customer focus on the sales floor.
Welcome customers and assist them with product styles, features, and benefits.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and the omnichannel experience while coaching others.
Analyze business results and take action to improve performance by communicating and driving KPIs with the team.
Build customer loyalty through company-sponsored programs, including credit.
Participate in recruiting, hiring, training, and developing the store team alongside the Store Manager.
Recognize exceptional performance and redirect employees when needed.
Plan, track, analyze, and report task completion and financial results using company tools.
Partner with the Store Manager to plan and execute merchandising standards, promotions, markdowns, and product placement.
Reduce loss through customer service, education, and operational controls.

Benefits

Health benefits
Mental health benefits
30% discount on Carter’s brands
Referral bonuses
Tuition-free GED or bachelor’s degree program, or English as a second language learning through the Advance You Program
Paid time off
Paid holidays
Parental leave
Adoption assistance
Charitable matching gifts
Professional and personal development programs