Assistant Store Manager

Extra Space Storage • Elyria, OH

14d • $16 - $17

About The Position

The Assistant Store Manager supports daily operations at one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps maintain high standards of cleanliness and operational excellence, builds customer relationships through in-person and phone interactions, follows a structured sales process, and manages customer accounts. This position involves working across multiple stores in the district. The location described is closed on Sundays, and the office closes at 6 p.m.

The role includes indoor and outdoor work, from sedentary desk tasks to physical duties, with exposure to seasonal weather. Regular activities include standing, walking, climbing stairs, bending, sitting, and lifting. The position regularly requires moving items weighing up to 35 pounds and occasionally up to 50 pounds. Starting pay is $16.25–$16.50 per hour.

Requirements

• At least 1 year of customer-facing work experience.
• Current valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor duties and regular tasks including standing, walking, climbing stairs, bending, sitting, and lifting.
• Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Sales experience.
• College education.
• Bilingual Spanish.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing upkeep, including sweeping, mopping, and grounds maintenance in the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
• Daytime hours and the potential for Sundays off, depending on location.
• Growth opportunities throughout the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED