Assistant Store Manager
About The Position
The Assistant Store Manager is responsible for achieving the store’s budgeted net sales, delivering an exceptional client experience, representing Lilly Pulitzer’s brand positioning, and leading the store when the Store Manager is absent. The role upholds the company’s Core Values and Core Leadership Qualities, with an emphasis on growth and development. The Assistant Store Manager partners with the Store Manager to improve financial results, increase sales, expand community reach, and build strong teams. The position is full-time, hourly, non-exempt, based in a Lilly Pulitzer retail store, and averages 40 hours per week. Flexible hours, including nights, weekends, and holidays, may be required due to business seasonality. The role is eligible for overtime and standard company benefits. It requires compliance with company policies and the Code of Conduct, and is reviewed annually.
Requirements
- 3–5 years of experience, preferably in fashion or luxury retail.
- At least 2 years of supervisory experience, preferably in fashion or luxury retail.
- Proficiency in achieving and exceeding sales goals.
- Ability to develop relationships with clients and colleagues.
- Excellent written and verbal communication skills.
- Excellent problem-solving and decision-making skills.
- High level of ownership and responsibility.
- Proficiency with Microsoft and Apple technology.
- Ability to stand and maneuver around the store during shift hours.
- Ability to lift up to 20 pounds.
Nice To Haves
- Four-year college degree preferred, but not required.
- Prior knowledge of XStore and Tulip is a plus.
- Experience in fashion or luxury retail is preferred.
Responsibilities
- Drive sales by delivering an exceptional client experience and supporting sales teams in focusing on clients.
- Partner with the Store Manager to create action plans and strategies to achieve financial results, grow the business, increase sales, expand community reach, and build strong teams.
- Use company training tools and digital platforms to drive sales.
- Understand and represent the Lilly Pulitzer brand, selling culture, clients, and merchandise, and ensure a strong client experience.
- Resolve client-related issues and build client relationships from greeting through post-sale contact.
- Oversee an assigned division of responsibility and be accountable for its results.
- Lead the sales floor and sales team, keeping client experience a top priority.
- Share feedback about inventory needs, client insights, and team performance with the Store Manager and corporate partners.
- Communicate company initiatives, emails, and announcements to the store team.
- Promote a team atmosphere, motivate staff, and provide consistent feedback to the management team.
- Coach employees in the moment with clear, concise, actionable feedback.
- Approve and assist with payroll processing.
- Support recruiting by conducting initial searches, facilitating interviews, and onboarding new employees with the Store Manager.
- Manage day-to-day store operations in the Store Manager’s absence, including personnel, payroll, and communication with AM/DM/RM and corporate partners.
- Safeguard store assets.
- Maintain Lilly Pulitzer visual and operational standards.
Benefits
- Eligible for standard company benefits.
- Eligible for overtime.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
