Assistant Store Manager - OMEGA - Southpark Mall

REEDS Jewelers•Charlotte, NC

22h•Onsite

About The Position

This boutique is exclusively operated by REEDS Jewelers, offering a curated selection of fashionable diamond jewelry and OMEGA timepieces. This is an opportunity to lead a store dedicated to a legacy of precision, innovation, and global prestige in luxury timepieces and fine jewelry. We’re looking for an energetic and driven Assistant Boutique Manager to support an exceptional team, deliver an unforgettable client experience, and uphold the excellence of the OMEGA and REEDS brands. This is more than a job—it’s a chance to grow within a luxury brand, help shape a high-performing team, and make an impact through leadership, service, and personal growth.

Requirements

3+ years of experience in luxury retail, timepieces, or jewelry
Proven ability to exceed sales goals while building brand loyalty
Strong leadership presence with coaching, conflict resolution, and team-building skills
Proficient in POS systems, Microsoft Office, and digital communication tools
Availability to work a flexible schedule including evenings, weekends, and holidays
High School Diploma or equivalent
Ability to stand long durations of time and carry up to 30 lbs.
Legal authorization to work in the U.S.

Nice To Haves

Experience with premium timepiece brands
GIA coursework or certifications
Deep passion for horology and creating elevated, memorable client experiences

Responsibilities

Partner with the Store Manager to drive store performance, supporting sales goals, KPIs, and profitability
Analyze sales trends to identify daily and weekly opportunities for growth
Serve as a brand ambassador, leading by example on the sales floor
Support effective merchandising, inventory management, and promotional execution
Help foster a client-first culture centered on luxury service and elevated experiences
Support an appointment-driven business model and assist in hosting client appointments
Participate in personalized client outreach and clienteling efforts to build long-term relationships
Assist with in-store events that drive traffic, elevate brand presence, and strengthen client loyalty
Collaborate with corporate teams on local marketing and community initiatives
Support and enable the recruitment, onboarding, and ongoing development of store associates
Coach and motivate team members to achieve personal and store sales goals
Provide daily feedback, recognition, and developmental support to foster a high-performance team culture
Help ensure all associates complete product knowledge, selling skills, and client service training
Support accurate inventory management, shrink control, and proper POS system use
Ensure the boutique maintains brand visual standards and exceptional presentation
Assist with payroll, scheduling, and operational tasks in alignment with business needs
Help execute all store operations with attention to detail, efficiency, and excellence